Collections Specialist

Job Description

Job Description

We are looking for a driven and organized Collections Specialist to join our team client's teams in the Creve Coeur area. This hybrid position allows for one day of remote work and focuses on managing accounts receivable processes to ensure prompt resolution of outstanding balances. The ideal candidate will bring expertise in credit and collections while demonstrating a proactive approach to client communications and data accuracy.

Responsibilities :

• Proactively follow up on outstanding payments, ensuring timely collection and accurate allocation.
• Conduct collection and reporting activities in alignment with established deadlines.
• Perform account reconciliations and resolve discrepancies promptly.
• Process and submit credit card transactions.
• Monitor customer accounts for non-payments, delayed payments, and irregular activity.
• Investigate and resolve customer inquiries in a professional and timely manner.
• Coordinate recovery efforts, initiating collection activities based on weekly and monthly aging reports.
• Engage with customers via phone, email, mail, and in-person meetings to facilitate payment and resolve issues.
• Build and maintain strong customer relationships by understanding payment habits and business needs.
• Provide support with month-end closing procedures.
• Undertake additional tasks as assigned to support department goals.

Requirements :