Desktop Support Specialist

Seeking a Desktop Support Specialist that wants training in MS Azure management and who under direct supervision, assists customers with tier 1 and II issues. An experienced, self-motivated Helpdesk Analyst with demonstrated competence and thought leadership capability to contribute toward the success of our business operations and improvement initiatives. The Representative is responsible for effectively provisioning, configuring, installing, operating, documenting, maintaining, monitoring and reporting of systems hardware, software and related infrastructure performance.

Primary Responsibilities:

• Work and communicate with onsite and remote users to provide information and services targeted to meet client expectations.
• Analyze information to determine nature and extent of client requirements and concerns.
• Provides ongoing operational and user assistance to address application problems, application support and assist users with application operations.
• Receives additional training as required, to gain full proficiency and experience in all areas of MS Azure management skills
• Provide on-line and desk side helpdesk services for all users, to identify and resolve IT operational issues.
• Provide end user support (including IT Incident, Problem, or Request Tickets) for all end user-based systems (e.g., business and/or custom applications, devices).
• Demonstrate experience installing and supporting workstations, and IT systems
• environment containing a blend of Windows Servers 2010-2012, Windows 10 workstations, LAN, VPN, O365, Active Directory, VOIP, business and custom applications.
• A plus is any experience installing and supporting one or more recent Microsoft enterprise level products (Exchange 2007 or newer, SQL 2005 or newer, MS Access, ODBC, MS Teams, SharePoint 2010 or newer, etc.).
• Perform printer installations and toner replacement activities.
• Incumbent shall possess High school diploma or GED and 2-3 years of experience handling clients, • questions, complaints, and/or providing information
• Bachelor’s Degree from an accredited college or • university in a computer related field – i.e. Computer Information Systems or Computer Science is a plus.
• Demonstrate excellent interpersonal, oral and written communication skills.
• Experience supporting remote workers and troubleshooting VPN and remote technology issues

the selected candidate to provide the best possible “white glove” customer service by working with customers to resolve their technical related problems in a swift manner as well as providing accurate responses and solutions.

Any offer of employment will be contingent on the successful completion of a full background check and drug screen • Local Atlanta based candidates only

This is a job that is 100% onsite work primarily but due to COVID a mix of onsite and remote is allowed until client deems its safe to be on site.