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Receptionist - Mail Clerk
Receptionist - Mail ClerkPLG Damage Attorneys • Miramar, FL, United States
Receptionist - Mail Clerk

Receptionist - Mail Clerk

PLG Damage Attorneys • Miramar, FL, United States
[job_card.variable_hours_ago]
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  • [job_card.part_time]
[job_card.job_description]

Description

This is a PART-TIME, onsite position.

Shift is 10 am - 3 pm Monday - Friday.

The Receptionist plays a vital role in facilitating communication across the organization. As the first point of contact for clients, visitors, and callers, this position is responsible for creating positive first impressions, ensuring efficient communication, and maintaining professionalism at all times.

The Receptionist must be able to calmly and efficiently navigate a high call volume while providing excellent customer service and ensuring each caller is properly assisted and directed. Receptionists provide clear and transparent communication and escalate issues when necessary to direct supervisors.

In addition to front desk responsibilities, this role also serves as the office Mail Clerk. Duties include receiving, sorting, and distributing incoming mail and packages, preparing outgoing mail and courier shipments, tracking deliveries, and ensuring time-sensitive documents reach the appropriate team members promptly. This position helps maintain organized mail systems and supports operational efficiency by coordinating with carriers and internal departments regarding shipments and delivery needs.

Responsibilities

Front Desk & Visitor Management :

  • Warmly greet all clients, visitors, and employees upon arrival.
  • Identify the visitor's name, reason for their visit, and who they are here to see.
  • Notify the appropriate party promptly and ensure a smooth handoff.
  • Maintain a clean, organized, and welcoming reception area.

Call Handling & Routing :

  • Answer all incoming calls professionally and courteously, even during high call volume.
  • Identify the caller by name and determine the purpose of the call.
  • Clearly communicate the process to the caller as they are transferred to the appropriate party.
  • Ensure a smooth transition by confirming the recipient is available before transferring the call.
  • When transferring, provide a brief introduction of the caller to the recipient.
  • If the intended recipient is unavailable, offer alternative solutions such as voicemail or scheduling a callback.
  • Maintain composure and efficiency while managing multiple calls, ensuring each caller receives excellent customer service.

    • Escalation & Communication Support :

  • Recognize urgent or sensitive calls and escalate them to the appropriate supervisor when necessary.
  • Document and relay messages accurately and in a timely manner.
  • Ensure transparency in all communications so callers are aware of the next steps and are not left uncertain.

    • Mail & Package Management :

  • Receive, sort, and distribute all incoming mail, courier deliveries, and packages in a timely and accurate manner.
  • Prepare and process outgoing mail, certified mail, and courier shipments according to company procedures.
  • Track and log packages and time-sensitive deliveries to ensure proper chain of custody and prompt distribution.
  • Coordinate with carriers (USPS, FedEx, UPS, couriers, etc.) for pickups, deliveries, and shipment issues.
  • Notify employees of package arrivals and ensure secure handling of confidential or legal documents.

    • Qualifications

    Education :

  • High school diploma or equivalent required.

    • Experience :

  • Previous experience in a receptionist, front desk, or customer service role preferred.
  • Experience handling multi-line phone systems and high call volumes is a plus.
  • Bilingual in Spanish is highly preferred

    • Skills & Abilities :

  • Excellent verbal and written communication skills.
  • Strong ability to multitask while maintaining professionalism and composure.
  • Attention to detail and strong organizational skills.
  • Ability to efficiently manage high call volume while providing outstanding customer service.
  • Proficiency in using office equipment, phone systems, and basic computer applications.
  • Friendly, professional demeanor with a customer-focused approach.
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    Receptionist Mail Clerk • Miramar, FL, United States

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