Customer Success Specialist

A company is looking for a Customer Success Specialist to manage a dedicated portfolio of SMB customers and drive their success using the platform.

Key Responsibilities

Build and manage relationships with key customer stakeholders

Develop and execute Customer Success Plans and conduct regular Business Reviews

Monitor customer usage and engagement, ensuring successful renewals and identifying expansion opportunities

Required Qualifications

3+ years of experience in Customer Success, Account Management, or a similar role in a B2B SaaS environment

Proven success in driving retention, renewals, and customer satisfaction

Strong analytical mindset with the ability to translate insights into action

Experience with CRM platforms or customer communication tools is a plus

Bachelor's degree or equivalent professional experience