Part Time Customer Service Representative

Customer Service Representative

We are seeking a detail-oriented, customer-focused, and makeup-savvy individual to join our customer service team. As a part-time Customer Service Representative, you will play a crucial role in ensuring an outstanding customer experience by assisting with product inquiries, providing makeup advice, and supporting sales efforts through upselling and cross-selling techniques. Your knowledge of makeup application and the Sacha Cosmetics product line will be key to delivering exceptional service.

Key Responsibilities :

• Customer Service Excellence : Provide exceptional service to all customers by answering product-related questions, assisting with product selection, and ensuring a pleasant shopping experience.
• Product Knowledge : Develop and maintain in-depth knowledge of Sacha Cosmetics' product line, including ingredients, uses, and benefits. Share this knowledge with customers to help them make informed purchasing decisions.
• Upselling and Cross-Selling : Identify opportunities to suggest additional products and services that complement the customer's purchase, enhancing the overall customer experience.
• Makeup Application Guidance : Offer personalized makeup application tips and recommendations, assisting customers in choosing the right products for their skin tone, type, and desired look.
• Customer Interaction : Engage with customers through phone, email, and in-store visits, ensuring that all interactions are handled with professionalism, patience, and care.

Qualifications :