Sr. Manager, Consumer and Shopper Insights

Description

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

Position Summary
The Consumer and Shopper Insights Sr. Manager for Private Label will be part of the North America regional team. This role will lead the insights agenda for North America Private Label business – partnering with regional stakeholders to support the consumer and shopper insights projects aligned to our Private Label retail priorities. The North America region consists of USA and Canada.

This is an exciting role partnering with marketing, sales, and innovation teams, to be part of our journey to co-create insight-led consumer solutions with strategic retail customers. You’ll get exposure to a wide variety of category, product, shopper, customer, and consumer challenges as we set out to ensure we are truly customer and consumer led.

Position Responsibilities

• Lead the Consumer and Shopper Insights agenda for North America CPG partnering with the North America Marketing, Innovation and Sales VP’s to build strategies and plans for our Private Label customers in the region that are based on strong insights.
• Leverage Point-of-Sale data to better understand the retail, shoppers, categories, consumers, and competitive environments to identify future challenges or opportunities to explore.
• Lead the consumer and shopper monthly, quarterly, and annual reporting for the region and research framework/requirements to address Private Label retail customers key business questions and be the insights partner for external customer presentations.
• Lead, disseminate, and present regular Insights reporting updates to internal (& where relevant external) stakeholders to ensure insights are at the heart of decision making.

Position Requirements

• Bachelor’s degree ideally in business, market research, marketing, psychology, mathematics, statistics.
• Language skills: English
• A minimum of 8 years of experience in insights/market research/shopper roles, including but not limited to deep consumer research, shopper research, foresight and planning, data analytic and project management responsibilities.
• Past experience in a research role within the Food Retail/Food Ingredients/FMCG/Retail/Foodservice/Private Label industry is ideal.
• Expert in qualitative and quantitative consumer and shopper research experience and breadth of methodologies used; shopper path to purchase, shopper missions,
• Expert with external data and research platforms such as Nielsen, IRI/Circana,.
• Strong MS office systems proficiency e.g. PowerPoint, Excel
• Resourceful and possess strong critical thinking and problem-solving skills.
• Excellent verbal and written communication skills with the ability to story-tell and influence with impact both internally and externally.
• Excellent inter-personal and collaboration skills across teams, functions and markets.
• Design sense for highly visual and data driven storytelling.
• Adaptable and open to change and innovation, including AI integration
• Is driven, curious and open in style
• Is a self-starter and has a roll up the sleeves and get it done mindset.

ofi provides employees with a comprehensive & competitive benefits package that is designed to support your career, health, and future. A Rewarding Career Awaits!

The pay for this role ranges from $105,000 - $140,000 annually and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on the candidate's experience, qualifications, and/or other determining factors.

Performance-based Bonuses: Discretionary bonus rewarding company performance as well as your contributions and impact, for eligible roles.
Comprehensive & Affordable Benefits: Coverage for you (and your eligible dependents) with plans designed for peace of mind and savings for the future.
A Culture of Well-being: Paid Volunteer time off, access to events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being for you and your family.
Family Support: Paid parental leave, Fertility benefits and lactation support, including milk shipping for traveling employees.

Additional Perks That Make a Difference:

• Vacation time from Day 1 – Your time off starts accruing immediately, growing with your tenure.
• Paid Sick Leave – Rest, recover, and return strong – with paid sick leave on ofi.
• Company Paid Holidays – ofi values work-life balance and the importance of celebrating life’s special moments.
• 401K Match on Day 1 – Invest in your future with our competitive retirement savings program.
• Career Growth & Learning – Join a company committed to developing talent, fostering innovation, and creating meaningful opportunities.

At ofi, we don’t just offer jobs—we provide careers built on impact, inclusion, and innovation. Come grow with us!

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com

At ofi, we celebrate our diversity. Olam Americas LLC is proud to be an equal opportunity workplace.