Automotive Service Advisor

Job Description

Job Description

The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)

What we offer :

• Medical, Dental, Vision Insurance
• 401k
• Paid Vacations
• Holiday lunches / grill outs
• Employee appreciation celebrations

Responsibilities

Oversee and provide the best possible customer experience from arrival to departure while executing all company processes and policies

Take ownership of the customer's experience by carrying out daily assignments that allow the dealership to leave a positive impression with the customer

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index (CSI), is at or above Hyundai's requirement standards

Ensure all extended warranty and or insurance jobs / claims. Help assist in keeping porters busy and guided in the right direction throughout the day.

Maintain proper and prompt communication throughout vehicles visit at HOK. Recommend and explain in detail all tech recommendations in addition to initial concern which should always be addressed first and foremost. Any items addressed on the drive, and or after tech MPVI should be thoroughly explained for approval, including all pricing prior to work being done. We are a high volume location, transparency and empathy are parmount to being a successful Service Advisor.

Maintain professional working relationships with co-workers, including but not limited too assisting with help on their ro's should they be out or at lunch.

Schedule is set, however this can change.

Employees are expected to cover for other employees in the event of unexpected illness, and or vacation .

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.