Customer Care SpecialistVirtualVocations • Manassas, Virginia, United States
Customer Care Specialist
VirtualVocations • Manassas, Virginia, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Care Specialist (Level 1) for the West Coast.
Key Responsibilities
Provide customer support via phone, webform, and chat, ensuring clear and empathetic communication
Identify customer issues and determine appropriate solutions while meeting performance expectations
Collaborate with team members to improve processes and enhance customer experience
Required Qualifications and Education
Bachelor's Degree in relevant fields or equivalent experience
0-1 year of customer service experience, preferably in healthcare or wellness
Proficient with technology platforms; quick learner of new systems
Self-motivated and adaptable, able to manage workload independently
Flexible to work core business hours and varied shifts as needed
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Customer Care Specialist • Manassas, Virginia, United States
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