Dispatcher

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore handling incoming service orders directs drivers and resolves service issues. Interacts with customers including customer service sales and operational staff. The dispatcher will uses GFL proprietary software to enter ticket information and track productivity.

Key Responsibilities :

Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.

Dispatch calls to routes based upon designated route and driver location.

Perform driver check-ins at days end to ensure complete and accurate paperwork completion.

Distribute collect and review route sheets for proper days end data entry.

Ensure coordination with other departments clarifying roles and responsibilities for resolving service issues.

May perform some additional responsibilities as assigned by the Operations Manager.

Interacts with customers customer service department sales & Operations staff reporting to Operations Manager.

Works with routing specialists to optimize routes.

Fields incoming calls / emails from customers.

Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.

Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.

Records and document information from drivers and distributes to appropriate departments.

Communicates with maintenance shop personnel.

Must be able to communicate effectively and professionally via email telephone and two way devices.

Knowledge Skills Abilities and Competencies :

Completion of high school. Post-secondary courses or diploma would be considered an asset.

1-2 years in a transportation dispatch or customer service role.

Strong communication and interpersonal skills.

Strong customer focus.

Proven ability to multi-task & ability to prioritize tasks.

Proficient in MS Outlook Excel Word.

Knowledge of industry an asset.

Advanced skill level with software applications and word processing accuracy including adequate typing speed.

Required to work extended hours including occasional weekends.

Possess TRUX experience but not mandatory if not possess desire and ability to learn TRUX system needs to possess advanced computer skills.

Additional or specialized training in transportation logistics or similar area of study; customer service experience in a call center environment.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1