Customer Support Specialist

A company is looking for a Customer Support Specialist.

Key Responsibilities

Serve as the primary point of contact for customer inquiries regarding existing bookings through various channels

Provide support for itinerary changes, cancellations, and modifications while ensuring compliance with company policies

Resolve customer service issues and liaise with internal and external partners to facilitate smooth travel experiences

Required Qualifications

Minimum of 2 years of experience in a high-volume customer service contact center environment, preferably in travel or hospitality

Proficiency with CRM software and Microsoft Office Suite

Ability to work independently and collaboratively in a remote team environment

Flexibility to work varied shifts, including evenings and weekends

High school diploma or equivalent required; Bachelor's degree or relevant certifications in Hospitality or Travel are a plus