Director of Billing Operations & Strategy

Job Description

Job Description

Who we are :

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose :

We are seeking a strategic, technology forward Director of Billing Operations & Strategy to lead and transform our Premium Billing department. As the Director of Billing Operations & Strategy, you will oversee the daily operations of the Premium department, implement strategic and operational process improvement, and leverage technology and automation. You will ensure this department credits premium payments to policyholder’s accounts and responds to written inquiries to billing and receivables. The ideal leader will possess strong people management skills, a continuous improvement mindset, and a track record of scaling billing operations through innovation and strategic oversight.

Duties and Responsibilities :

• Lead and optimize the daily operations of the Premium Billing department, ensuring accuracy and exceptional service delivery.
• Drive strategic initiatives to improve billing processes, systems, and workflows—leveraging automation, analytics, and technologies.
• Ensure timely processing of accounting transactions and responses to written inquiries.
• Establish and maintain exceptional recruiting standards to acquire a high caliber of people with diverse skills and background.
• Conduct weekly, monthly, quarterly, and annual analysis reports to identify trends, coordinate work activity, maximize productivity, and ensure the highest level of customer service and goals are achieved.
• Analyze key metrics, customer communications, and direct “on the floor” observations to make informed decisions toward the improvement of all billing functions.
• Collaborate with other Operations areas on billing issue resolution.
• Effectively communicate and present on billing operations matters to key stakeholders and leaders as needed.
• Establish and maintain policies, procedures, and structures necessary in executing initiatives, programs, and projects and ensuring compliance with industry standards and regulations.
• Set clear goals, priorities, and objectives for the direct report management team.
• Foster an inclusive and positive team environment within the department and demonstrate strong leadership skills.
• Utilize a reward system to recognize all factors of performance, business results, and personal effectiveness.
• Provide guidance and direction to managers and supervisors toward their professional development to maintain a competent business unit.
• Provide strong support and development to all staff members to achieve metrics within their role and advancement opportunities.
• Complete performance appraisals for all direct reports monthly, quarterly, and annually.
• Lead special projects and tasks as assigned.

Minimum Qualifications :

Bachelor’s degree in Business Administration, Accounting, Finance, or a related field. Financial or insurance industry knowledge preferred.

Knowledge, Skills and Abilities :

Travel Requirements :

This position may require light travel within a ten-mile radius from one office location to another as needed.

Professional Development :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and / or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP / EEO Statement :

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer / Vet / Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.