Mortgage Quality and Performance Coach

Mortgage Quality And Performance Support Coach

At Regions, the Mortgage Quality and Performance Support Coach plays a critical role in ensuring consistent execution of mortgage processes across sales, service, and operations. This position partners with business leaders to observe workflows, assess performance, and provide consultative feedback that drives effectiveness, compliance, and best practices. The role also supports onboarding and continuous development for mortgage professionals, enhancing both the customer and employee experience.

Primary Responsibilities

• Acts as a subject matter expert for mortgage processes, including sales, service, and operations, with a strong focus on collaboration across business segments
• Compiles and shares best practices through various communication channels
• Manages onboarding for new hires, ensuring consistent delivery of training materials and development opportunities
• Provides feedback and creates plans to improve individual and team effectiveness
• Conducts quality assessments of activities (e.g., customer interactions, operational processes) and delivers appropriate coaching solutions
• Partners with managers to ensure adherence to Regions' approved processes, scripting, and resources
• Investigates barriers and opportunities to improve cross-functional partnerships and referral success
• Provides guidance and shares best practices with other business segments for process optimization and customer experience
• Identifies opportunities for process improvement, redesign, and the development of new policies or procedures
• Analyzes potential impacts of policy, product, or procedural changes on sales, service, and operations
• Collaborates with Corporate Learning and Development to create or update materials, job aids, and courses to ensure consistency
• Develops tools and resources to support coaching and process execution
• Fosters a productive environment by partnering with leadership to establish routines that optimize performance and deliver the Regions 360 approach
• Works with leadership to provide best-in-class customer and employee experiences

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position may require registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to https : / / fedregistry.nationwidelicensingsystem.org for more information.

Requirements

Skills and Competencies

Strongly Preferred :

Position Type Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include : experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target :

Minimum : $74,426.00 USD

Median : $98,010.00 USD

Incentive Pay Plans : This job may participate in an annual discretionary bonus plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Location : Birmingham, Alabama

Equal Opportunity Employer / including Disabled / Veterans