Customer Service Representative - January 2026 Start - Inbound Only

Inbound Call Center Representative

Principle Choice Solutions, LLC (PCS) are trusted and respected healthcare revenue cycle experts. Even more than our experience, our level of service rises above others because we are passionate about what we do. At PCS, our mission is to provide value-based solutions to help clients navigate rapidly changing environments. We achieve this by recruiting, developing, and retaining a team of ethically based leaders with exceptional ability, character, and dedication in an environment that rewards steadfast focus on each client's individual success. In fact, PCS encompasses our values of integrity, dedication, and transparency that guide everything we do as a company.

PCS was built on the sincere desire to provide our associates with a work environment that fosters a healthy work-life balance while providing our clients with a competitive edge, all without sacrificing our values or high standards.

We are currently seeking enthusiastic Call Center Representatives to assist the Veteran's Administration. Work in a rewarding environment with top-of-the-market compensation and excellent benefits. Military experienced candidates are encouraged to apply.

Job Responsibilities

As a Call Center Representative, you will ensure a memorable customer service experience by determining the caller's needs and help them with their inquiries. Specific duties for this role include :

• Answering customer requests or inquiries in a high-volume, inbound Call Center setting
• Conducting every interaction with a customer focused, courteous approach that will ensure first call resolution and achieve provider satisfaction scores of 90% or higher
• Documenting call activity into various VA systems
• Identifying and resolving customers' inquiries using problem-solving skills
• Building a positive rapport across a variety of personality types
• Continually maintaining a working knowledge of our processes and procedures

What We Offer

Job Requirements

We are looking for Call Center Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Additional requirements for this role include :

Benefits

The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as copier and fax machines.

The incumbent must be able to finger, grasp, feel, see, sit, hear, and speak. This position is sedentary in nature with minimal lifting requirements.

The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise. Routine periods of being on the phone utilizing a headset, sitting and data keying are required.

Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS' employee and customer data.