IT Help Desk Technician

IT Help Desk Technician – Join Our Mission to Improve Rural Mental Health Care!

Rural Psychiatry Associates is seeking an experienced IT Help Desk Technician to join our growing team! If you are a technology-focused professional who enjoys problem-solving, supporting users, and ensuring reliable systems in a fast-paced healthcare environment, this is an opportunity to make a meaningful impact.

Why Join Us?

At Rural Psychiatry Associates, our mission is to deliver high-quality mental health care to communities with limited access to services. We provide in-person and telemedicine care to patients of all ages through hospitals, clinics, schools, and senior living facilities across North Dakota, South Dakota, Montana, Minnesota, Utah, and Alaska.

Our IT team plays a critical role in supporting both clinical and administrative operations. As an IT Help Desk Technician, you will help ensure our technology systems run efficiently so our providers and staff can focus on patient care.

The Role: What to Expect

• Location: Based in our Fargo, ND office
• Frontline IT Support: Serve as the primary point of contact for staff experiencing hardware, software, or system issues
• System Management: Support, maintain, and optimize IT systems across the organization
• Collaboration: Work closely with administration, staff, and partner sites to meet IT needs

Key Responsibilities

• Provide Help Desk Support: Troubleshoot and resolve hardware, software, and system issues for employees
• Install & Maintain Equipment: Set up computers, peripherals, and software for new and existing staff
• Staff Training: Train employees on IT systems, software, and best practices
• Assess IT Needs: Evaluate staff requests and recommend appropriate solutions
• System Analysis & Improvement: Conduct quality analysis of IT systems and develop compare/contrast proposals with recommendations
• Vendor & Resource Coordination: Obtain outside IT resources when needed
• Communication & Reporting: Initiate actions and communicate unusual or critical IT issues to Administration
• Project Leadership: Lead IT-related projects as assigned
• Partner Site Support: Work with partner locations to ensure systems are connected and functioning properly
• Meeting Participation: Attend meetings to address and appropriately direct IT-related issues

What We're Looking For

• Associate's degree in Information Technology required; Bachelor's degree in a related field preferred
• 3–5 years of IT experience
• Strong working knowledge of computer hardware, software, and network systems
• Excellent problem-solving and analytical skills
• Strong communication skills with the ability to support both technical and non-technical users
• Ability to manage multiple priorities in a fast-paced environment
• Highly organized, self-motivated, and able to work independently
• Willingness to adapt to new technologies and evolving organizational needs

What We Offer

As we support and care for our patients, we also prioritize the well-being of our team members. Our benefits include:

• Medical, Dental & Vision Insurance
• Long & Short-Term Disability Insurance
• Life Insurance
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Generous Paid Time Off (accrual based on hours worked)
• Paid Holidays

If you're looking for a rewarding IT career where your work directly supports access to mental health care in rural communities, apply today!