Remote Customer Service Agent

divh2Remote Customer Service Agent / h2pMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. / ppAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. / ppWere looking for enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse portfolio of well-known clients. In this role, youll assist customers with enquiries and provide excellent service. This is a wonderful opportunity to contribute to high-impact projects with some of the worlds most iconic brands. If youre a natural problem solver who thrives on creating memorable customer experiences, wed love to hear from you. Strong proficiency in English, both written and spoken is required. / ppCandidates must have prior call center experience and reside within 80km of our office. Youll also need : / pulliA high-speed internet connection / liliAn appropriate, quiet work environment / liliHigh language proficiency in English / liliWork-from-home experience / li / ulpTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. / ph2Position Responsibilities / h2pKey Responsibilities : / pulliHandle inbound and outbound calls professionally and efficiently. / liliResolve customer issues on the first call through effective problem-solving. / liliResearch and retrieve information across systems to support customer needs. / liliAccurately document interactions and process claims. / liliGuide customers through options to find the best solutions. / liliFollow scripts, policies, and procedures while using available resources. / liliProtect customer privacy and handle sensitive information appropriately. / liliEscalate complex issues to the appropriate team members. / liliStay current with training, updates, and program knowledge. / liliMaintain consistent attendance and adhere to scheduling requirements. / li / ulh2Candidate Qualifications / h2pAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities : / pulliMust be 18 years or older / liliHigh school diploma or equivalent / liliPrevious call center experience / liliWork from home experience / liliStrong command of the English language / liliTyping speed of 20+ WPM / liliHigh speed internet connection / liliBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) / liliFamiliarity with Windows operating systems / liliSkilled in troubleshooting and follow-up / liliAble to multitask and self-manage effectively / liliExcellent interpersonal skills / li / ulh2Conditions of Employment / h2pAll MCI Locations / pulliMust be authorized to work in the country where the job is based. / li / ulpSubject to the program and location of the position / pulliMust be willing to submit up to a LEVEL II background and / or security investigation with a fingerprint. Job offers are contingent on background / security investigation results. / liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results. / li / ulh2Compensation Details / h2pWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? / ppAt MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. / ppWhat You Can Expect from MCI : / ppWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy : / pulliHMO Coverage plus a dependent / liliDental Coverage / liliFree meal during training / liliCareer growth and learning / liliAllowances for rice, clothing, laundry and meals / liliPerformance and loyalty bonuses / liliFrequent disinfection, fogging of workplace / liliOpportunities for growth and promotion / liliEmployee shuttle services / liliCompany retreats and off-site events / liliSharpen your social skills while meeting awesome people and making new friends / liliPlus, more in-office rewards, raffles, recognition gifts, and treats! / li / ulpCompensation Benefits that Fit Your Life / ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same : rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. / ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! / ph2Physical Requirements / h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. / ph2Reasonable Accommodation / h2pIt is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources. / ph2Diversity and Equality / h2pAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCIs commitment to a diverse and equal opportunity work environment. / ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. / ph2About MCI (Parent Company) / h2pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first / p / div