Field Service Technician

Who We Are :

LeadsOnline provides crime-solving technology to law enforcement agencies across the globe. The company's suite of investigative solutions includes data, analysis and ballistic identification tools that help solve a range of cases-from missing property and people to gun crimes and other violent offenses. Founded in 2000, LeadsOnline now serves approximately 5,500 U.S. law enforcement agencies and public safety organizations in more than 80 countries. From the crime scene to the courtroom, our innovations are designed to enhance investigative capabilities, improve case outcomes, and streamline operations to ensure justice can be delivered. LeadsOnline is headquartered in Plano, Texas, and Montreal, Quebec, Canada.

Join Our Growing Team as a Field Technician!

Are you a sharp, ambitious, and proactive Field Tech looking to make your mark in a fast-growing company? Do you want to be part of a dynamic team where your expertise will directly shape the company's success? If you're nodding "yes," keep reading-this might be your dream opportunity!

What You'll Do (Your Key Responsibilities)

Under the supervision of the Field Services Manager, the Field Technician is responsible for the performance of a variety of technical services at the customer / user site. All services are delivered under the authority of either the Support or Integration group within the scope of procedure and protocols as determined by the Field Services Manager.

• Receive and review dispatch documentation including work instructions, travel instructions and test protocols.
• Execute work in accordance with latest procedures and protocols issued by the Field Services Manager or his designee.
• Provide verbal and written reports to the individuals and departments responsible for the dispatch as instructed by current protocol.
• Complete and deliver all quality documents resulting from the site service.
• Establish and maintain a professional relationship with all customer / user sites.
• Manage travel expenses and other administrative duties in accordance with administrative procedures.
• Be familiar with mechanical and electrical precision measuring tools such as digital multi-meter, amp meter and mechanical precision tools.
• Using schematic diagrams and work instructions to troubleshoot replace and test electrical mechanical line replacement components.

Key Competencies

External / Internal Customer Focus

Job Knowledge / Efficiency

Results Driven / Initiative

Quality

Detail-Oriented

Interpersonal Skills / Communications

Planning / Organization / Pro-Activity

Autonomy

Teamwork

Adaptability / Flexibility

Influence

Work Ethics

What We're Looking For (Your Qualifications)

Why You'll Love It Here :

Be Part of Something Big : You'll have the opportunity to contribute to a growing company, making your mark in a role that directly impacts our future by embracing ownership.

Supportive Team Culture : We're all about collaboration, innovation, and celebrating wins-big or small-by valuing people and their contributions.

Growth Opportunities : As we grow, so do you. This role has room for development, leadership, and new challenges, driven by energy and enthusiasm.

Make a Difference : We are a company with a great mission. We help law enforcement investigators advance more cases faster. Your work will matter. You'll play a critical role in ensuring we operate smoothly and ethically as we scale, consistent with our vision of providing the best products and services to the law enforcement community, embodying our value of service.

What You Can Expect From Us :

At LeadsOnline, we serve with energy, diligence, and persistence. We believe the work we do makes a difference in the lives of our users, the communities they protect, and the victims they serve. We value Service , Ownership , Energy , and People , and we foster a culture that empowers our team to make an impact.

Our Values :

Benefits

LeadsOnline is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics.