Service Manager - Commercial RoofingEmpire Roofing • Greensboro, NC, US
Service Manager - Commercial Roofing
Empire Roofing • Greensboro, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]5+ years of leadership experience in service operations, preferably in roofing or construction Proven ability to lead teams and manage multiple service projects simultaneously Strong understanding of roofing systems, maintenance, and repair processes Excellent communication, organization, and problem-solving skills Financial acumen with experience in budgeting, forecasting, and cost management Commitment to safety, quality, and continuous improvement Proficiency with Microsoft Office, CRM, and dispatch / tracking systems Valid drivers license and willingness to conduct site visits as required Competitive salary and performance-based incentives Comprehensive benefits and vehicle allowance program Opportunity to lead a high-performing team within a growing organization Supportive leadership and a collaborative culture focused on results Stability and pride in working for a company with 30+ years of success
Job Description
Job Description
Salary : $80,000 - $90,000
Join a team thats building more than roofs were building a reputation for excellence.
At ProconRoofing Corporation, we take pride in quality, safety, and doing things the right way. With operations across Canada and the U.S., our success is built on teamwork, accountability, and a shared drive to deliver results. If youre a strong leader with a passion for operations, people, and performance welcome to Procon.
Were looking for an experienced Service Manager to lead our Roofing Service Division. In this pivotal role, youll oversee day-to-day service operations, ensuring safe, high-quality, and timely delivery of roofing repairs, maintenance, and emergency services. Youll lead a dynamic team of coordinators, forepersons, and field technicians while maintaining strong relationships with clients and internal partners. The ideal candidate combines technical roofing knowledge with operational leadership and business acumen to drive performance, profitability, and client satisfaction.
What Youll Do
- Lead, coach, and manage the Service Division team, including field crews, forepersons, and administrative support
- Oversee scheduling, dispatch, and execution of service calls and maintenance contracts
- Ensure work is completed safely, efficiently, and to the company's quality standards
- Build and maintain strong client relationships, ensuring responsiveness and satisfaction
- Review and approve service reports, quotes, timesheets, and job costing data
- Collaborate with estimators, coordinators, and accounting to ensure timely service delivery and billing
- Monitor key performance indicators (KPIs), financials, and operational metrics to meet division goals
- Implement and enforce safety standards and compliance requirements
- Conduct site visits, toolbox talks, and performance reviews for service crews
- Support recruitment, onboarding, and development of service team members
- Drive cost control, efficiency, and customer service initiatives
What You Bring
WhyYoull Love Working at Empire
Apply today and take the lead in shaping the future of Procons Service Division where safety, quality, and teamwork build lasting success.
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Roofing Service Manager • Greensboro, NC, US
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