Supervisor, Service Contract Renewals

Service Contract Renewal Supervisor

Imagine yourself Doing meaningful work that makes an everyday impact on the world around you. Thriving in a supportive team environment that inspires you to strive for excellence. Joining a company with a proven track record of success and an exciting future. At Hach, a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis betterfaster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you'll be part of a unique work environment where purpose meets possibility : where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

We offer : Day 1 Health, dental, and vision as well as 401(k) with a match! Professional onboarding and training options Powerful team looking forward to working with you Career coaching and development opportunities

About the Role

The Service Contract Renewal Supervisor leads a team of 5 and plays a key part in driving operational excellence, team engagement, and achievement of sales and service goals. You will partner each day cross-functionally to drive impact as the go-to expert for escalations and enhance customer satisfaction. Working closely with our Service Contract Renewal Manager, you will support team development, fostering collaboration and executing on strategic initiatives.

A Typical Day Will Look Like :

• Primary Contact & Escalations : Serve as the first point of contact for internal process questions and customer escalations for Contract Support and Renewals teams.
• Team Leadership & Coaching : Provide daily guidance, structured feedback, and skill development through call reviews, shadowing, and audits.
• Performance Management : Monitor KPIs, analyze data to drive improvements, and support continuous development initiatives.
• Collaboration & Alignment : Work closely with Service and Sales teams to enhance best practices and optimize contract renewal execution.
• Onboarding & Talent Development : Oversee new hire training, assist in recruiting, and contribute to performance reviews and development plans.
• Culture & Continuous Improvement : Foster engagement through communication and recognition, lead team meetings, and leverage best practices to align with strategic goals.

Are You Qualified?

1+ Years experience in a leadership role

3+ Years experience with service contracts, renewals, and / or sales

BA or BS degree in Business or Management, or equivalent experience preferred

Demonstrate experience utilizing Excel to create reports

Experience in systems such as Oracle, CEP, Contracts module, Salesforce.com, and Service Max

For Colorado roles only : We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

US ONLY : The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $80,000 - $85,000 USD per year. This job is also eligible for Incentive Pay. We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance and 401(k) to eligible employees.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.