Receptionist and Administrative Support

Job Description : Summary

This position represents the heart of Christ Fellowship as the first impression when visitors enter the building during business hours. It entails creating a positive and welcoming first impression experience for visitors, connecting people with the help they need, and supporting the ministry teams within the Church. This person must have strong written and verbal communication skills and be able to handle situations compassionately and professionally. This position requires someone who can multitask by answering multiple incoming phone lines and who is knowledgeable of all current ministry objectives and events.

This is a part-time, hourly position, and bilingual (English and Spanish) is preferred. This person is expected to manage their workload and time with their supervisor. A typical workweek for this position will occur in the building during normal business hours.

Working Relationships

This person reports to the Pastor of Connections; manages receptionist volunteers; interacts with staff, church attendees, visitors, and vendors.

Key Responsibilities

• Greet guests and provide them with the appropriate contacts and resources to care for their needs.
• Provide communication support in person, over the phone, and through email.
• Process incoming and outgoing U.S. mail and receive various deliveries that are made through the front door of the church.
• Monitor incoming phone calls and emails, and ensure all outgoing recorded messages are current and informative.
• Manage guest check-in and request emergency assistance promptly, if necessary.
• Assist the Pastor of Connections.
• Ensure the lobby and worship areas are ready to receive visitors by helping create and maintain a clean and orderly guest experience (i.e. turning on lights and TVs in the lobby, keeping building-wide materials current and stocked, organizing, monitoring lobby music, etc.).
• Enter Connect Card information from Sunday services and special events into Ministry Platform, as needed.
• Create and distribute weekly “What’s Happening” communication.
• Administrate churchwide publication lists and communication.
• Coordinate with the Promiseland Preschool team to support their schedules and safety protocols.
• Assist the Benevolence team in caring for guests who need financial assistance by directing them to the proper resources.
• Perform administrative duties and execute the monthly First Step Class, as well as follow up with attendees afterward, as needed.
• Perform other duties as assigned by supervisor.

Work Environment and Physical Demands

This person must be able to exchange accurate information when working with others and be able to work at a desk operating a computer and other office equipment, at least percent of the time, as well as move about the facility to meet with people and access files, other information, operate office machinery, etc. This person must also be able to lift pounds and maneuver it (i.e. twist, push, pull, etc.) and be able to move heavy loads by hand and other similar actions periodically throughout the workweek.