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Strategic Account Manager
Strategic Account ManagerSilo • Fresno, CA, US
Strategic Account Manager

Strategic Account Manager

Silo • Fresno, CA, US
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

About Silo

Silo is rebuilding one of the world's oldest systemsthe agricultural supply chain. We create modern ERP and labor management technology that increases visibility, efficiency, and profitability across the produce industry. Operators use Silo to improve margins, enhance product freshness, and reduce waste from field to distribution.

Position Summary

The Strategic Account Manager owns and grows relationships with Pet Tiger's largest and most operationally complex customersgrowers, packers, shippers, and vertically integrated fresh produce operations. You will collaborate with operators managing labor across cultivation, harvesting, packing, quality control, warehousing, shipping, and distribution. Your understanding of fresh produce operations, labor models, compliance, forecasting, and multi-site workflows will position you as a trusted advisor who drives long-term customer success.

This role is ideal for professionals with experience in fresh produce, agricultural operations, supply chain, labor management, or agricultural technology who enjoy solving operational challenges, expanding customer adoption, and maximizing value across strategic accounts.

Key Responsibilities

Strategic Account Ownership

  • Manage and grow a portfolio of high-volume growers, packers, and shippers.
  • Build trusted relationships by understanding crop cycles, labor models, multi-site operations, and compliance requirements.
  • Serve as a strategic partner supporting day-to-day operations and long-term labor and cost-efficiency goals.

Customer Success & Retention

  • Lead renewal strategies and ensure strong customer satisfaction and KPI attainment.
  • Translate operational challengeslabor efficiency, QC accuracy, pack / ship workflows, field costinginto actionable technical solutions.
  • Partner with Customer Success to ensure consistent onboarding and adoption across field, packing, and logistics teams.

    • Expansion & Value Delivery

  • Identify opportunities to expand into additional modules (payroll, reporting, equipment tracking, field costing).
  • Participate in cross-functional upselling with Customer Success, Product, and Sales.
  • Provide value-driven recommendations and support business reviews tied to forecasting, labor trends, and cost improvements.

    • Produce Market Insight & Customer Advocacy

  • Apply knowledge of produce seasonality, labor trends, compliance, and quality standards.
  • Communicate field insights to Product and Leadership to influence roadmap and GTM strategies.
  • Support creation of customer success stories that highlight labor-cost reduction, productivity gains, and operational visibility.

    • Cross-Functional Collaboration

  • Collaborate with Customer Success, Support, Product, and Engineering to align on customer workflows and needs.
  • Maintain accurate CRM documentation (HubSpot) including workflows, site structures, and expansion opportunities.
  • Position additional modules and enhancements when valuable to the customer.

    • What You Bring (Produce Industry Qualifications)

  • 5+ years in account management, customer success, operations support, or B2B software within agriculture, produce, or labor-heavy environments.
  • Strong familiarity with produce operations : cultivation, harvesting, packing, QC, logistics, forecasting, and compliance.
  • Experience supporting multi-site or regionally dispersed operations such as farms, packing houses, or distribution centers.
  • Ability to translate complex business and operational issues into scalable technical solutions with measurable outcomes.
  • Experience with cross-functional upselling of systems and modules.
  • Strong analytical skills for interpreting operational data, labor metrics, productivity trends, and cost drivers.
  • Skilled at diagnosing workflow bottlenecks and collaborating across teams to improve efficiency.
  • Excellent relationship-building and communication skills with operators, supervisors, and executives.
  • CRM proficiency (HubSpot preferred).
  • Ability to travel regionally (3555%).

    • Compensation & Benefits

    Salary Range : $80,000 $100,000 annually, commensurate with experience.

    Performance Incentives :

  • Bonuses tied to retention, customer satisfaction, and operational KPIs.
  • Structured compensation plan for all upselling and cross-selling of Pet Tiger / Silo modules.

    • Benefits :

  • Medical, dental, and vision insurance
  • 401(k)
  • Paid time off and holidays
  • Remote work flexibility within required regions
  • Travel reimbursement
  • Professional development opportunities

    • Success Metrics

  • High renewal rates and strategic account retention
  • Expansion revenue and multi-module adoption
  • Strong customer satisfaction (NPS / CSAT)
  • Measurable improvements in usage, productivity, and labor efficiency
  • Accurate account plans, forecasting, and cross-functional alignment
  • Valuable field insights contributing to product enhancements and GTM strategy
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