eBilling Collections Specialist

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

The E-Billing Collection Specialist will play a critical role in supporting the E-Billing team by managing the collection lifecycle for electronically billed (e-billed) invoices. This role is responsible for proactively following up on past-due accounts, ensuring timely resolution of outstanding receivables, and maintaining the integrity of e-billing and collection data across multiple platforms. Monitor and manage a portfolio of e-billed accounts, ensuring timely follow-up on outstanding receivables to reduce aged accounts and improve cash flow.

What You Will Do :

Perform comprehensive reconciliations of e-billed accounts, identifying and resolving discrepancies, short payments, and rejections in coordination with internal and external stakeholders.

Serve as a liaison between the billing department, attorneys, legal secretaries, and clients to resolve billing issues, provide account status updates, and support overall billing and collections efforts.

Collaborate with clients' accounts payable departments and third-party e-billing vendors to track invoice submissions, identify delays or rejections, and ensure successful resubmission where necessary.

Maintain accurate documentation and collection notes in internal systems to ensure visibility, continuity, and accountability across all accounts.

Analyze aging reports and collection metrics to prioritize efforts and identify at-risk accounts that require escalation collection strategies.

Assist in the preparation of reports for leadership, including aging summaries, collection trends, and client-specific issues impacting payment timeliness.

Partner with the E-Billing Manager to implement process improvements, enhance automation, and contribute to initiatives that strengthen the firm’s overall revenue cycle.

Maintain a high level of professionalism and confidentiality when interacting with internal teams and external clients.

Demonstrate strong negotiation and communication skills to resolve disputes and secure payment commitments in a timely and respectful manner.

Who You Are :

3+ years' of experience within a billing / collections department minimum;

Professional services or law firm experience essential;

Superior analytical and organizational skills;

Excellent written and oral communication skills; including the ability to work independently;

Advanced MS Excel and Access skills;

Intermediate with MS Word, PowerPoint, Project and Visio;

Experienced in Business Intelligence (and Business Applications) development;

Ability to protect and maintain confidential and sensitive information.

#LI- MS1

Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including :

Flexible work arrangements and hybrid work schedule

Health, dental, and vision insurance

Life and disability insurance

Retirement & Savings Plan

Emergency back-up child and adult care

Paid vacation, sick time off, and holidays

Professional development and career advancement opportunities

Employee recognition and reward programs

Employee wellness and assistance programs

Employee discounts and perks

​ Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

G oodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

To request a reasonable accommodation to participate in the job application or interview process in the US, contact the Benefits Department by or by phone at 617-570-1800. To request any disability or neurodivergence related accommodations to participate in the job application or interview process in the UK or Germany, please the Recruiting Department. Any information you provide will be in the strictest confidence, and only used for the purpose of providing the accommodations needed. Requesting accommodations will not adversely affect the outcome of your application.

This position is eligible for overtime : Yes

The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience : 59,700.00 - $95,000.00- This Role Is Hybrid 3 Days Onsite.