Bilingual Customer Service Agent

A company is looking for a Bilingual French / English Customer Service Agent for a remote position.

Key Responsibilities

Manage a high volume of inbound and outbound calls

Identify and assess customer needs to ensure satisfaction

Document customer interactions and follow up on complaints to ensure resolution

Required Qualifications

At least one year of high-volume call center experience

Must be fluent in both English and French

Proficient in using computers and familiar with Windows and Microsoft Office

Experience in both inbound and outbound customer service environments

Ability to work flexible hours and maintain a professional demeanor