Portfolio Operations Manager

About CVG

CVG Properties is a privately owned multifamily investment and management firm with approximately 2,400 units across four states. While most of our portfolio is self-managed, our three Dallas communities are currently managed by a strong and experienced third-party management partner. CVG maintains high operational standards across all assets and is expanding its presence in Texas with a dedicated leader who can enhance property performance and customer satisfaction.

Position Overview

The Dallas Portfolio Operations Manager is a newly created role designed to strengthen ownership oversight, elevate on-site execution, and support the teams managing CVG’s Dallas Communities. This is a unique, high impact role combining elements of Regional Manager, Property Manager, Marketing / Leasing Strategist, Auditor, and Resident Experience Champion. This role does not replace or supersede the authority of the third-party management company but serves as a support and resource to management and an active participant in the daily operations on behalf of ownership.

The Portfolio Operations Manager is employed by CVG, works with and reports to CVG Leadership, but works day-to-day alongside and in collaboration with our third-party management leadership team and on-site team members to maintain CVG’s expectations for service, presentation, and operational excellence. This role acts as CVG’s on-the-ground representative partnering with on-site teams to ensure exceptional customer service, strong operational execution and consistent asset presentation.

The ideal candidate is a seasoned multifamily professional with regional-level capability, deep knowledge of the Dallas market, and a track record of developing strong on-site teams. This role requires someone who is highly visible at the communities, skilled at diagnosing operational gaps, and energized by improving the resident experience.

What We Offer

In addition to a collaborative and supportive team environment with an understanding that you are our most important asset we offer :

• A competitive salary with a year-end bonus
• Medical / Dental Coverage / vision coverage
• Paid Time Off
• 401(k)-Retirement with Company Match of 50% of every dollar contributed, up to 3% of annual wages
• Vehicle and cell phone reimbursements or allowances
• Educational opportunities / reimbursement toward career goals and development
• Excellent growth & promotion opportunities

Core Responsibilities

Portfolio Oversight & Performance Support

On-Site Team Development & Collaboration

Resident Experience & Retention

Leasing Strategy & Market Positioning

Pricing & Competitive Environment

Capital Expenses & Projects

Ownership Communication & Reporting

Qualifications

Desired Strengths

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

In addition to a competitive wage, CVG also provides eligible employees with a comprehensive benefits package including the opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, retirement savings plans (401K with company match), life insurance and disability programs, and paid time away from work.