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Counter Sales - HVAC & Appliance
Counter Sales - HVAC & ApplianceD&L Parts Company • Fayetteville, NC, US
Counter Sales - HVAC & Appliance

Counter Sales - HVAC & Appliance

D&L Parts Company • Fayetteville, NC, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Description :

We are seeking an enthusiastic and customer-focused Customer Service Representative I (CSR) to join our team at a busy wholesale appliance and HVAC distribution branch. The CSR is the first point of contact for customers and plays a key role in ensuring a positive customer experience through accurate order processing, product support, and responsive communication. This position requires a professional demeanor, strong product knowledge (or willingness to learn), and a service-oriented attitude.

Key Responsibilities :

Customer Support

  • Greet walk-in customers and answer incoming calls and emails in a courteous, professional manner
  • Assist customers with product inquiries, pricing, order status, returns, and general support
  • Provide technical or product information (after training) or direct customers to appropriate staff

Order Processing & Sales Support

  • Enter and process sales orders, quotes, returns, and delivery requests accurately
  • Confirm product availability, pricing, and lead times using the company’s ERP system
  • Work closely with warehouse and logistics teams to ensure timely order fulfillment; Pulling and packaging customer orders.

    • Documentation & Administrative Duties

  • Maintain accurate customer records and transaction histories
  • Keep the showroom and counter area clean, stocked, and organized
  • Participate in all physical inventory counts to ensure stock accuracy.
  • Participates in educational training events or trade shows when requested.

    • Requirements : Qualifications :

  • 1–3 years of customer service experience, preferably in HVAC, appliance, or wholesale distribution
  • Strong verbal and written communication skills
  • Computer proficiency including Microsoft Office (Excel, Outlook, Word) and familiarity with ERP systems
  • Strong attention to detail, organizational skills, and ability to multitask
  • A team player with a positive attitude and problem-solving mindset
  • Excellent follow through with customers and work colleagues
  • Ability to learn technical product information and work in a fast-paced environment
  • Ability to lift up to 50 lbs. with assistance of lifts, jacks, or other necessary equipment when needed
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