Technology Assistance Specialist 2

Welcome! Thank you for exploring a career with us! Our team of 500+ dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

$500 Sign On Bonus ($250 at the completion of the first week of training and $250 after successful completion of first 90 days)

Position: Technology Assistance Specialist 2

Location: Holyoke, MA

Hours: 40 Hours per week; Monday-Friday 8:30am-4:30pm with flexibility

Rate of Pay: $24.76 Per Hour

Qualifications:

• Education: Associate’s Degree in Computer Science, Technology, or a related field, or a relevant certification plus one year of professional or personal experience.

• Skills & Knowledge:

  • Working knowledge of Virtual Reality (VR) Headsets, iPads, internet, and Wi-Fi.

  • Proficient in the installation, troubleshooting, training, and implementation of technology systems.

  • Strong understanding of VR software applications.

Job Description:
The Technology Program Specialist provides support and training to individuals and programs utilizing technology to enhance employment services. This role works independently, leveraging previous experience while receiving limited supervision. The specialist will facilitate training sessions, maintain technology systems, and support the seamless operation of technology tools for program members.

Key Responsibilities:

• Prepare, set up, and update hardware and software for classroom and lab use.

• Troubleshoot and resolve issues with hardware, software, internet connectivity, and Wi-Fi systems.

• Collaborate with Employment Specialists to meet program needs.

• Travel to various sites for meetings, training, and conferences as required.

• Facilitate lessons with clear objectives and document outcomes for participants.

• Maintain records of equipment location, distribution, and maintenance in an agency log.

• Understand and apply Key Performance Indicators (KPIs) to evaluate and document program outcomes.

Requirements:

• Excellent problem-solving and communication skills.

• Ability to manage multiple tasks efficiently and prioritize effectively.

• Valid driver’s license and access to reliable transportation.

• Commitment to working in alignment with Viability’s mission, vision, and values.

“Viability values our employees and the talents that they bring with them every day. Last year 23 staff members were promoted within the agency to roles that supported their professional growth.”

Full-time Viability staff members are eligible for the following:

• Health, Dental & Vision insurance plans.
• Dependent care flexible spending account.
• Flexible Spending & Health Savings account.
• Pet-plan discount program offered through Fetch.
• Company paid Long-term Disability insurance.
• Company paid Short-term Disability insurance. (NY & OK employees only)
• Company paid Life & AD&D insurance.

Benefits & Perks for all Viability staff members:

• Employer matched 403B contributions starting day 1 of employment.
• Eligible for Tuition Reimbursement.
• Generous paid time off.
• 11 Paid Holidays a year.
• Access to training and professional development resources through our comprehensive online learning platform.
• Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
• Employee Assistance Program that provides confidential assistance for all life challenges.
• Work-life balance.

Who We Are

Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities in Massachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Our Mission

Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.

Our Vision

Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.

To apply, please see the Careers section of our website at VIABILITY.org. If accommodations are needed for the application process, please call or text us at (413) 461-9486, and we will be happy to assist.