Food and Beverage Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa's kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you'd like.

About the role

At Four Seasons Residence Club Aviara, the Food and Beverage Supervisor oversees daily pool operations, ensuring efficient service and customer satisfaction while upholding Four Seasons standards.

What you will do:

• Execute the tasks of a Server and/or Bartender as needed.
• Follow-up on service procedures.
• Supervise the consistency of quality and efficiency of food and service.
• Work closely with Engineering department to maintain proper water quality and mechanical operation of the swimming and whirlpools.
• Maintain the Poolside as a safe environment and in accordance with all health department regulations.
• Oversee the cleanliness of the Summits fitness area, Summits/Palmera pool deck, patio terrace and cabana area and coordinate special requirements with Housekeeping, Laundry, Stewarding and Engineering.
• Maintain a friendly but unobtrusive manner with all guests.
• Utilize all computer systems relevant to the departments.
• Lead staff pre-shift meetings to keep employees informed of Residence Club policies and changes as well as ways to increase sales and service.
• Maintain a log with important information to be passed onto management including but not limited to needed operational items, glitches, and staff disciplinary incidents.
• Ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department.
• Ensure the correct and consistent service techniques for various meal periods will be demonstrated by all staff members.
• Anticipate, in advance, all materials and supplies and assure their availability.
• Communicate with other departments to ensure a supporting team of professionals.
• Understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
• Certified in CPR (Cardiopulmonary Resuscitation).
• Create staff schedules and pass these schedules onto management for approval.
• Write glitches and follow up with guests when necessary.
• Maintain and update staff information boards with pertinent information such as schedules and resort events.
• Host during service by assisting in greeting and setting up guests, delegating guest information to servers and ensuring that the service binder and guest log is up to date throughout service.
• Respond properly in any Residence Club emergency or safety situation.
• Perform other tasks or projects as assigned by Residence Club management and staff.

What you bring:

• Reading, writing and oral proficiency in the English language
• Excellent personal presentation and interpersonal skills
• Ability to lift up to 40 lbs.
• Food and Beverage service experience, preferred
• Must be at least 21 years of age
• Ability to obtain San Diego County Food Handlers and Responsible Beverage Service certifications
• Driving a company vehicle is an essential function of this role, a valid California Driver's License is required

What we offer:

• Hourly Rate: $26.55
• 401(k) Retirement Savings Plan
• Excellent training and development opportunities
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Schedule & Hours:

• Full Time
• Early mornings, days, evenings, weekends and holidays

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf