Staff Product Manager (Lifecycle, CDP & CRM)

Why Work For Us

Grubhubpart of Wonder is all about connecting hungry diners with our network of over 375000 merchants nationwide. Innovative technology user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team you become part of a community that works together to innovate solve problems grow work hard and have a ton of fun in the process!

About The Opportunity

Grubhub is seeking a technically fluent Staff Product Manager to lead the evolution of our Customer Data Platform (CDP) and Customer Relationship Management (CRM) systems . This role will be central in building the foundation that powers personalization across the diner journeyfrom segmentation and targeting to intelligent notification systems and real-time customer interactions.

You will set the vision strategy and execution plan for how Grubhub uses data to deliver customized end-to-end experiences for diners. Working closely with engineering data science design and marketing you will transform how we understand our customers and drive meaningful engagement that strengthens loyalty and growth.

The Impact You Will Make

Shape the CDP and CRM strategy to unlock personalized and intelligent diner experiences across web app and omni-channel notifications.

Define the segmentation engine of the future building scalable and flexible architecture that supports advanced use cases across marketing product and operations.

Lead the roadmap and execution for data-driven personalization ensuring we can dynamically deliver relevant content offers and recommendations to diners.

Partner cross-functionally with engineering data science design and growth marketing to drive clarity on requirements and ensure successful implementation.

Develop and evangelize data governance and best practices to ensure our CDP and CRM capabilities are trusted reliable and leveraged broadly across the organization.

Translate complex ambiguous problems into clear problem statements and execution paths driving accountability for measurable business outcomes.

Drive innovation in CRM experiences including experimentation AI-driven summaries and real-time decisioning that bring Grubhub diners more value and convenience.

Influence senior stakeholders including VP- and C-level leaders by clearly articulating trade-offs risks and opportunities.

What You Bring to the Table

7 years of relevant Product Management experience in digital platforms ideally in data platforms personalization or CRM systems.

Demonstrated ability to lead complex cross-functional initiatives in large-scale consumer platforms (web and native apps).

Strong data fluency including comfort with SQL and analytics; proven track record of making data-driven decisions.

Deep technical understanding of data infrastructure real-time systems and integrations across martech / CRM ecosystems.

Experience with A / B testing frameworks segmentation platforms and notification systems.

Proven ability to influence without authority bringing alignment across executive stakeholders engineers and marketers.

A track record of defining vision and delivering results in ambiguous complex problem spaces.

Excellent written and verbal communication skills; able to translate technical details into business impact.

Ownership mentality and a passion for using data to transform the customer experience.

As a matter of company policy Grubhub does not sponsor applicants for employment visa status for this role.

Base Salary

New York : $193500 - $203000

Illinois : $174000 - $182500

Wonder Group uses geographic-specific salary structures which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors such as the candidates skills education training credentials and experience.

And Of Course Perks!

Flexible PTO . Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical dental and vision benefits 401k employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Free Meals. Our employees get a weekly Grubhub credit to enjoy.

Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics. If youre applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

If you are a resident of the State of California and would like a copy of our CA privacy notice please email

Required Experience :

Staff IC

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 193500 - 203000