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Client Service Analyst
Client Service AnalystJPMorgan Chase • Charlotte, NC, US
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Client Service Analyst

Client Service Analyst

JPMorgan Chase • Charlotte, NC, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Client Service Analyst

Join JPMorganChase as a Client Service Analyst and be the first point of contact for clients, delivering exceptional service for complex products. Your innovative approach and conflict management will drive team success and align with business goals. The Client Support Group (CSG) is part of the Client Onboarding and Service (COS) - Solution Center, support the Commercial and Investment Bank (CIB). COS teams deliver specialized operational services tailored to the diverse needs of CIB clients. Within this framework, CSG focuses on transactional support, including high-risk callbacks for money movement, management of signer and security administrator changes, account and product maintenance, and acting as the primary intake for fraud-related inquiries.

As a Client Service Analyst within JPMorganChase, you will report to a Senior Associate - Client Service or the Vice President - Client Service. You will collaborate with internal teams and serve as a direct liaison to external clients. You will be responsible for addressing inbound client requests related to transactional matters, executing outbound high-risk callbacks, and assisting clients with fraud investigations. You will play a critical role in ensuring efficient and secure client service delivery.

Job responsibilities

  • Listen proactively to and assess client needs, delivering effective solutions with a focus on client satisfaction.
  • Guide clients through each stage of the process and educate them on available self-service options, serving as a trusted advisor.
  • Collaborate within a team environment to optimize productivity and ensure efficient service delivery.
  • Foster strong relationships with internal stakeholders and external clients to enhance the overall client experience.
  • Demonstrate foundational knowledge of commercial treasury management products and services to support client requirements.
  • Partner with Fraud Recovery Associates on the Commercial Banking Fraud team to address and resolve client inquiries related to fraud.

Required qualifications, capabilities, and skills

  • 2 years of equivalent work experience
  • Demonstrates adaptability and a commitment to continuous learning
  • Maintains strong organizational skills and effectively manages multiple priorities
  • Appropriately escalates complex or atypical issues
  • Exhibits strong problem-solving abilities with attention to detail
  • Ability to exercise sound judgment and make effective decisions
  • Proven experience in a customer service role, with a focus on managing high-touch client interactions and resolving conflicts
  • Advanced computer literacy, with proficiency in using technology to optimize operational processes and communicate effectively
  • Demonstrated ability to innovate and challenge the status quo, with experience in generating new ideas and executing solutions that add value

    • Preferred qualifications, capabilities and skills

  • Bachelor's degree preferred
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