Front Desk Agent

Front Desk Agent

Hampton Inn and Home2 Las Vegas Convention Center is always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

Position Summary :

Front desk agents assist with all aspects of guest services and present a positive impression of our hotel. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions :

• Check guests in and out of the hotel according to hotel and / or brand standards.
• Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests.
• Handle hotel phone system. Transfer calls to appropriate departments / guests. Accurately take messages for guests.
• Take, modify and cancel guestroom reservations.
• Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Perform cashier duties, cash traveler's checks. Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain cleanliness of the Front Office area.

Additional Responsibilities :

Skills and Abilities :

Benefits and Perks :

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.