Manager, Field Service

Date Posted : Country :

United States of America

Location :

HMA03 : ISR Systems - Westford HO 7 Technology Park Drive Westford MA 01886 USA

Position Role Type : Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements :

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens U.S. nationals U.S. permanent residents or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here : Clearance :

None / Not Required

At RTX the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of tomorrows threat. Our team solves tough meaningful problems that create a safer more secure world.

We at ISR & Space Systems are world leaders in high altitude electro-optical sensors employed by the U.S. and foreign military in time critical intelligence surveillance and reconnaissance operations. Our passion for supporting the Warfighters and their mission demands excellence in everything we do from the talent we recruit to the highly-engineered systems we deliver. We value people integrity ideas and performance. This position offers travel to diverse customer base job satisfaction of maintaining complex equipment an exciting opportunity to work at a craftsman level on high precision productions in a team-based environment where staff are provided opportunities to broaden their skills.

You will act as a Field Service Representative providing technical support and will require relocation to international customer locations.

What You Will Do :

Supporting complex company equipment and testing such as EMI / EMC flight testing and final acceptance testing

Technical training for customers will be a requirement using approved company training materials

Potential extended travel to international and domestic customer sites to support activities including fill in for other FSRs

On-site installation repair maintenance and test activities directly supporting our customer base

Must be able to read and interpret schematic diagrams system data flow charts and technical descriptions of the systems

Must be able to effectively use general and specialized test equipment to check-out and troubleshoot systems

Must be an excellent problem solver and capable of providing viable courses of action to the customer based on timely assessment and analysis

Must possess excellent communication and interpersonal skills

Provide technical training to customers based on current developed course materials

Work on flight line aircraft and ground support equipment at customer sites

Performs other administrative duties associated with the job including but not limited to electronic expense reports daily time cards Field Service Reports

Support all system customer equipment including ground station computer network operation and maintenance at various customer locations

Qualifications You Must Have :

Typically requires : A University Degree or equivalent experience and minimum 8 years prior relevant experience or

An Advanced Degree in a related field and minimum 5 years experience.

The ability to obtain and maintain a U.S. government issued security clearance is required; U.S. citizenship is required as only U.S. citizens are eligible for a security clearance

Ability to obtain and maintain a US passport

7 years experience in maintaining / test of complex electro-optical systems and computer networks

Experience in operating test equipment (oscilloscope multimeter RF Analyzers)

Qualifications We Prefer :

Military background with deployment experience preferred

Must be willing and able to work in various environmental conditions

Proficiency with Microsoft Office applications and data entry skills

Experience in system administration monitoring and troubleshooting networks is desired

UNIX / Linux system administration and scripting experience are desired

Must be able to function with minimal supervision

Ability to lift and move equipment up to 55 pounds

Must be able to meet medical and physical fitness requirements to enter into and maintain deployment in accordance with customer requirements

Must communicate effectively with internal and external customers both verbally and in writing

Ability to multi-task and complete high volumes of work

Able to travel internationally and domestically. (Up to 70% travel international or domestic on short notice to support assignment)

Ability to work extended hours including evenings weekends holidays and participate in on-call duties

What We Offer :

Our values drive our actions behaviors and performance with a vision for a safer more connected world. At RTX we value : Safety Trust Respect Accountability Collaboration and Innovation

Learn More & Apply Now!

RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation.

Relocation Eligible Relocation assistance available

Please consider the following role type definition as you apply for this role.

Onsite : Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 101000 USD - 203000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education / training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and / or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and / or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

Privacy Policy and Terms :

Click on this link to read the Policy and Terms

Required Experience :

Manager

Key Skills

Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 203000 - 203000