Customer Service Rep / Dispatcher

Total appliance is an equal opportunity employer and abides by all applicable state and federal laws and regulations. We are the best company that’s service offers fully customizable service contracts that cover all appliances, air conditioning systems, electrical, plumbing and more. We are looking for the right candidate to add to our CUSTOMER SERVICE team of excellence. The CALL SERVICE / DISPACHER Representative is our interface between our company, our field technicians and our customers: answering questions, resolving problems, assigning duties and contacting our technicians and customers. All customer interactions must be conducted in a professional manner that will enhance the image of our company. All co-worker interactions should be always conducted with respect and professionalism. Must have prior dispatcher / customer service experience. Only qualified candidates will be considered.

Responsibilities:

Physical Demands:
To adequately perform the duties of this job the employee is regularly and routinely required to sit; stand, walk, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:
The work environment noise level is usually moderate but will vary occasionally. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.