Delivery Manager

Greetings from ITC Infotech!

Role - Delivery Manager

Location - Bethesda, MD

Start Date : Immediate

Position Type : Full Time + Benefits (Medical, 401K, PTO etc)

Job Description : Role Overview :

The Delivery Partner is a senior leadership role responsible for the end-to-end delivery of complex digital and technology solutions to our clients, specifically within the hospitality domain. The ideal candidate will have a strong background in OPERA PMS, AWS engineering, and Agile delivery methodologies, with proven expertise in P&L ownership, stakeholder management, and cross-functional team leadership. The ideal candidate will be a strategic leader, an expert problem-solver, and a client-facing executive who can build and nurture strong relationships while ensuring flawless execution and sustainable growth.

Key Responsibilities :

1. Agile Delivery Leadership :

• OPERA PMS and AWS : Showcase in depth knowledge in Hospitality Domain and lead end to end delivery of projects using OPERA PMS and cloud native architecture on AWS.
• End-to-End Delivery : Oversee the successful delivery of multiple, concurrent projects and programs from initiation to completion, ensuring they meet client expectations, budget, and timeline.
• Agile Governance : Implement and champion Agile principles and practices (e.g., Scrum, Kanban, SAFe) at scale. Establish and maintain effective delivery governance models that provide transparency and control.
• Team Leadership : Lead, mentor, and coach a diverse team of project managers, scrum masters, product owners, and technical leads. Foster a culture of high performance, continuous improvement, and psychological safety.
• Problem-Solving : Act as the ultimate escalation point for delivery challenges. Remove impediments and make critical decisions to keep projects on track.
• Quality Assurance : Ensure the quality of deliverables by establishing and monitoring key performance indicators (KPIs) and quality gates throughout the delivery lifecycle. Ensure compliance with hospitality industry standards and data privacy regulations.

2. P&L and Commercial Management :

3. Client Relationship Management :

4. Team & People Management :

Qualifications & Experience :

Competencies :

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.