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Field Technician
Field TechnicianCiprus Consulting • San Diego, CA, US
Field Technician

Field Technician

Ciprus Consulting • San Diego, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Benefits :

  • Dental insurance
  • Free food & snacks
  • Health insurance

Job Overview :

We’re looking for a reliable and motivated Field Technician to join our Managed Services Provider (MSP) team. This position requires frequent travel, with up to 4 hours of driving per day and occasional overnight stays (covered under per diem). The ideal candidate will independently manage a schedule of site visits, perform hands-on IT maintenance, conduct asset audits, verify device compliance, and resolve basic technical issues on-site.

Follow the site for job updates

https : / / www.linkedin.com / company / ciprus-consulting

Responsibilities

Travel & Field Work

  • Drive up to 4 hours per day; some days may be fully dedicated to travel.
  • Use a personal vehicle (mileage reimbursement provided).
  • Stay overnight when required (expenses covered under per diem).
  • Begin and end most workdays at our Mission Valley office.

    • On-Site Support & IT Maintenance

  • Independently manage and maintain a schedule of site visits, with central team approval.
  • Address Tier 1 field tickets promptly and efficiently.
  • Maintain clear communication with the central team about ongoing or unresolved site issues.
  • Use Microsoft Intune, RMM, and other MDM tools to verify device compliance.
  • Ensure all devices are online, internet-connected, and up to date.
  • Coordinate with the internal team for tasks requiring on-site presence.

    • Asset Management & Inventory Control

  • Perform regular asset audits and inventory checks, confirming device counts.
  • Transfer devices between MDM / RMM systems as needed.
  • Conduct basic workstation upkeep, including cable management and workspace organization.

    • Reporting & Compliance

  • Confirm device maintenance and resolve outstanding maintenance tickets.
  • Accurately close and verify tickets within the system.
  • Submit daily quantitative reports that include :
  • Number of assets serviced
  • Number of assets audited or inventoried
  • Number of staff assisted
  • Number of tickets resolved
  • Practice safe and responsible driving while traveling to client locations.

    • Qualifications :

  • Associate degree in Information Technology or related field (Bachelor's degree preferred).
  • At least 1 year experience in hands-on Helpdesk with over 100 computers\users.
  • New graduates with a technology or cybersecurity degree are welcome to apply.
  • Proven experience in a help desk or technical support role.
  • Proficient in troubleshooting hardware, software, and network issues.
  • Familiarity with Active Directory and Microsoft Office 365.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • Candidates must reside within a maximum 30-minute commute to San Diego, CA.
  • Eligible candidates will be subject to a background verification process.
  • Excellent written and verbal communication skills and professional demeanor when interacting with clients.
  • Maintain a clean and presentable appearance.
  • A valid driver's license and a clean driving record are mandatory.
  • Reliable transportation is essential.
  • Ability to produce precise, concise, accurate documentation, notes, and reports.
  • CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications are a plus.
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