Supervisor Operations

Supervisor Operations

American Water is currently looking to hire a Supervisor Operations to work from our Olivette MO office location. This role will be responsible for managing water / wastewater daily operations.

Primary Role :

The Saint Louis Customer Experience Supervisor is responsible for leading a team of Customer Experience Analysts. Operating within an office setting, the supervisor manages the day-to-day field customer support functions. The team is responsible for handling customer and employee inquiries, managing interactions, and resolving service-related issues. The shift for this role is Mon - Friday (730AM - 4PM).

Key Accountabilities :

• Assist with preparing and controlling local construction, operations, and maintenance within established budget limitations
• Establish a program that will ensure all EPA Partnership for Safe Water Goals will be met on a period-by-period basis
• Ensure local water and / or wastewater operations meet the required standards and are in compliance with regulatory targets
• Supervise the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability
• Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained
• Develop and direct cost effective solutions to meet customers' expectations and technical requirements and to encourage best practice and innovation throughout all operational areas
• Provide analysis and support to Production Director with information required for various reports, budgets, and business plans. Implement and foster the coaching and development of employees, including idea generation, within respective functional areas
• Ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately
• Continue to reinforce the importance of developing a diverse workforce
• Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets
• Work collaboratively with other functional leads to mitigate business risks
• Implement effective communications at all levels of our operations
• Provide effective leadership that will enhance our abilities to be flexible to changing business environments
• Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business

Knowledge / Skills :

Experience / Education :

Competencies :

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.