Intake Customer Care Advocate

Key Responsibilities Customer Service: Serve as the first point of contact for new patients beginning their care with JQ Medical Manage high volumes of inbound and outbound calls, texts and emails to support onboarding and documentation collection Communicate with empathy, clarity, and professionalism to ensure a positive patient experience Document all communications accurately in CRM systems Educate patients on next steps, product information, and required documentation Collaborate with internal teams to ensure timely onboarding and order fulfillment Compliance: Ensure all processes follow HIPAA and internal privacy standards Adhere to SOPs, WIs, and intake protocols Escalate any discrepancies or issues to leadership promptly Maintain professionalism and integrity in all interactions Performance Management: Meet or exceed service performance benchmarks and onboarding KPIs Proactively identify and resolve barriers to patient onboarding Support continuous improvement efforts within the intake team Qualifications & Requirements High school diploma or equivalent, required 3+ years of customer service experience required Experience in DME (Diabetes) strongly preferred Proficient in Microsoft Office Strong oral and written communication skills Excellent attention to detail and organizational skills Ability to multitask and work efficiently in a fast-paced environment Team-oriented and focused on delivering high-quality patient support Benefits Competitive salary and performance-based incentives Health, dental, and vision insurance Paid time off (PTO) and holidays 401(k) with company match Career growth opportunities within the company
recblid 503swi9wujwtijaep4u5typah3ac13