Senior Business Consultant

We offer a flexible working policy that supports a healthy balance between personal and professional well-being.

This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.     Being a Senior Business Consultant at iManage Means…  You will work within our global Professional Services team to ensure our clients achieve the desired outcomes of our project engagements.  You have a background in legal innovation, legal practice and are familiar with the organizations iManage serves, gathering key business requirements and providing guidance on how our software can solve their business challenges.

You will own the process of developing, documenting and scaling best practices from a technology, adoption and strategic angle, as well as provide valuable advice and guidance to our clients.    iM Responsible For…  Providing guidance on consulting engagements in the planning, analysis, and design stages of a project, with a particular focus on business and non-technical workstreams such as business strategy, requirements gathering, change management and information and data architecture  Assessing customer requirements, understanding their work practices and the nature of their business to deliver success to end-users and organizations, working closely with iManage technical consulting teams to help translate end-user needs and business requirements into infrastructure and application requirements  Communicating strategic advice to senior stakeholders, especially in relation to unfamiliar and complex situations  Conducting product demonstrations in support of business cases, best-practice advice to clients and function as trusted advisor  Creating client deliverables such as presentations, detailed design documentation, assist with incorporating business use case language in build and deployment guides, task lists, etc.  Facilitating User Acceptance Testing initiatives to define comprehensive test cases that ensures full coverage of solution delivery  Obtaining working knowledge of typical customer workflow and integrations, and providing guidance around full solution design, both within and outside our platform  Delivering knowledge transfer sessions to customers and other team members  Presenting progress reports to the Project Manager or customer teams  Attaining in-depth knowledge of and becoming a leading subject matter expert in iManage technologies and the wider legal technology landscape  Developing a close working relationship with Engineering, Sales and Support teams and fostering collaboration and teamwork  Assigning tasks to project team members and reviewing the team’s work product to ensure that they are accurate and consistent  Mentoring junior consultants when needed  Providing feedback on product usage, features requested at customer sites to our Engineering and Product teams so as to influence future roadmap direction  Supporting case study development and provide lessons learned feedback to the project team  Assessing change management needs and co-develop train-the-trainer, organizational roll out approaches while developing repeatable processes and associated collateral to support change management  iM Qualified Because I Have…  A Bachelor’s Degree in Law, Economics, Business Management or Computer Science, or demonstrable vocational experience served in a legal services setting;  with a minimum of  five years spent as a hands-on business analyst, product manager, delivery consultant, or similar technology position  Experience in delivery of Enterprise Content Management, Information Governance, and / or Enterprise Search solutions ideally within legal, professional services, financial services industries a distinct advantage   Excellent business analysis skills :

• having the ability to lead design sessions, an understanding of business and product usability, the ability to influence the outcomes of discovery and design sessions to align with best practices, and can prioritize user & functional requirements  Experience in service design and design thinking methodologies, e.g. persona identification, user research and process mapping  Prior experience conducting discovery, design, and implementation of legal specific solutions (e.g., contract automation, document management, knowledge management, etc.)  Excellent client-facing skills, including workshop planning, delivery, and documentation  Strong written / verbal communication skills with the ability to facilitate design discussions effectively  A team-oriented mindset that allows me to build trusting relationships with my clients and peers   Self-motivation and well-developed problem-solving skills that allow me to work with minimal supervision   An understanding of, or direct experience of the legal industry or a professional services environment    Don't meet every qualification listed above?

Studies show that women and people of colour are less likely to apply to jobs unless they meet all qualifications.

We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!    iM Getting To…  Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!   Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.   Own my career path with our internal development framework.

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