Implementation Specialist in Remote$55,000-$70,000 plus bonusApply

Implementation Specialist in Remote

$55,000-$70,000 plus bonus

Position Purpose

An exciting and unique opportunity to join a high growth organization with immense career potential. The primary function of this position is to act as our implementation "warrior" where you will be the initial point of contact and Viventium brand ambassador to new clients, promoting our vision and core values, executing them by becoming acquainted with client's payroll contacts, data and practices, resulting in successfully converting them to our cloud-based HCM software in an accurate and timely manner ensuring a seamless transition to Client Services.

The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination, and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. The position encompasses a span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly.

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following :

• Manages the collection and review of new client paperwork for proper format and completion to ensure the integrity of the intake process is upheld
• Identifies possible errors in new client paperwork, effectively communicates and / or escalates to the appropriate team members (i.e., Clients, Implementation and / or Tax partners) to resolve as needed (i.e., resource coordination)
• Conduct / compose launch calls / emails setting proper client expectations
• Comprehensive analysis ensuring completion and accuracy of submitted new client data
• Utilize payroll knowledge to streamline client experience and ensure compliance with payroll best practices, Tax (Federal, State, Local), FLSA and ACA laws
• Schedule and confirm follow-up calls, client training, the first process and check dates
• Enter new client information in the system according to documented procedures
• Collect, enter and balance previous year-to-date payroll and employee information
• Setup all value-add services such as Direct Deposit, Tax Service, PTO, ESS, etc.
• Support client training on software ensuring comprehension of applicable features, as needed
• Offer client support for first few payrolls ensuring client comfort level with the process
• Oversee transition to client service which includes hand-off email / call with client and CSR
• Collaborate and support teammates maintaining a positive work relationship
• Participate in special projects and department initiatives as requested
• Maintains strict confidentiality of sensitive client data
• Attend annual Implementation bootcamp in person

Minimum Qualifications (Knowledge, Skills, and Abilities)

Preferred Qualifications

Viventium is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Viventium makes hiring decisions based solely on qualifications, merit, and business needs at the time.