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EV Charger Support Technician
EV Charger Support TechnicianZerova Technologies USA LLC • Fremont, CA, US
EV Charger Support Technician

EV Charger Support Technician

Zerova Technologies USA LLC • Fremont, CA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Salary : $90k - $125k

EV Charger Support Technician

Work Location : On-site only Fremont, California (No remote or hybrid options available)

Zerova Technologies USA

Who We Are

Zerova Technologies is a global leader in AC Level 2 and DC Level 3 EV charging solutions, powering EV brands in60+ countries. As a pure white-label provider and subsidiary of Phihong Technology, we bring50+ yearsof power-electronics expertise to the EV market. With operations across North America, Asia, and EMEAwere expanding rapidly to support the transition to electrified mobility.

Our culture : collaborative, customer-first, and mission-driven. Join a team thats building reliable, open, and sustainable charging infrastructure.

What Youll Do (Day-to-Day)

  • Be the first call that keeps chargers charging : troubleshoot AC / DC EVSE, diagnose faults, and deliver resolutions with precision.
  • Own the case, close the loop : log, track, and resolve issues inSalesforce Service Cloudto meet SLAs.
  • Turn data into answers : analyze OCPP logs, PCAPs, SLAC tests, and network traces to find root causes.
  • Level up the ecosystem : deliver hands-on training to customers, partners, and technicians in Zerovas certification program.
  • Collaborate across teams : work with R&D and third-party SLA partners to drive continuous product improvement.
  • Be field-ready : travel primarily within CA / West Coast, with occasional nationwide assignments.

What You Bring

  • Associates in EE / Electronics or related field (Bachelors preferred)orequivalent hands-on experience.
  • 2+ yearsin EVSE, power electronics, or field technical support / maintenance.
  • Solid knowledge of :

    • AC / DC power systems : 208 / 480V 3-phase, low-voltage controls

  • Networking : TCP / IP,OCPP, VPNs, cellular connectivity
  • Safety : NEC, OSHA,NFPA 70E
  • Proficient with service / ticketing tools (Salesforce Service Cloud preferred).
  • Strong communicator with customers, electricians, and third-party providers.
  • Able to liftup to 50 lbs., work safely in field environments, and follow procedures.
  • Nice-to-have : EVITP, NABCEP, or OEM EVSE certifications (not mandatory).

    • Why Zerova (Benefits & Growth)

  • Competitive salary +KPI-driven bonus program(performance & service metrics).
  • Medical, dental, visioncoverage.
  • 401(k) with company contribution.
  • PTO and paid company holidays.
  • Structured career pathto Senior Technician andFAEroles.
  • Certification support & ongoing technical training(EVITP, OCPP, manufacturer-specific).
  • Work withadvanced diagnostic platformsandAI-driven service tools; participate in interoperability testing and collaborate globally.
  • Mileage reimbursement & travel expensescovered.
  • Build the future with aglobal EVSE leadergrowing U.S. operations and launching a new engineering center in2026.

    • How to Apply

    Email your resume and a brief cover letter tocareers@zerovatech.comwith the subject line : EV Charger Support Technician Fremont.

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    Support Technician • Fremont, CA, US

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