Senior Director- Business Operations

Senior Director, Business Operations

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Director, Business Operations is responsible for supporting the Accelerate and Growth Team (CRO Business Operations) by driving clarity, alignment and execution. This role enables better decision making, identification of key focus areas, and progress tracking of top initiatives aligned with regional, functional, and corporate objectives as outlined in the 3-Year Operating Plan.

The Main Responsibilities

Manage the Business Operations team, including :

• Risk management : maintain the enterprise risk register and lead mitigation strategies
• Rhythm of business : develop and manage operating cadences across the organization
• Leadership planning : design and facilitate workshops, offsites, and strategic sessions
• Confidentiality : uphold discretion across sensitive initiatives and communications and surge needs
• Recognition and culture : drive employee engagement and recognition programs
• Executive communications : shape messaging and engagement strategies across leadership, build and manage executive communications concepts
• Develop and refine the management system to ensure visibility and accountability across business objectives, including financial and operational leading indicators
• Serve as a critical adviser to leadership, helping progress key objectives and solve challenges across the enterprise
• Design instrumentation to assess performance against targets, refine strategic vision, and identify improvement opportunities
• Operate as a member of the management team, contributing to short- and long-term planning to meet annual goals
• Plan, organize, and execute externally focused business strategies using programs and processes that optimize performance
• Create executive-level messaging and presentations, representing leadership priorities across the Lumen organization, including :
• Storyline design and executive messaging
• Workback plans and stakeholder alignment
• Presentation creation for Board of Directors, earnings calls, and enterprise-wide engagements
• Provide oversight and create linkages for cross-functional initiatives, ensuring alignment and momentum across the senior leadership team
• Other duties as assigned

What We Look For in a Candidate

Bachelors' degree in Business, Operations, or related field. 15+ years of related experience 10+ years management experience, including in a commercial organization. Recognizable as a leader by possessing outstanding communication and interpersonal skills. Ability to quickly establish credibility and rapport with a broad set of executives and constituencies. Strong results orientation with demonstrated track record of success. Strong presentation and negotiation skills. Ability to work in a fast paced and independent environment. Ability to build and sustain high performing teams. Experience in liaising with multiple operational contacts at executive and senior management levels. High degree of adaptability. Strong Excel, quantitative, and technical skills. Experience working for publicly held, US owned, global corporation. Ability to support multiple locations.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges : $171,447 - $228,596 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $180,020 - $240,026 in these states : CO, HI, MI, MN, NC, NH, NV, OR, and RI. $188,592 - $251,456 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

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