Talent.com
Account Manager - Employee Benefits I
Account Manager - Employee Benefits ISupersure • Miami, FL, United States
Account Manager - Employee Benefits I

Account Manager - Employee Benefits I

Supersure • Miami, FL, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Account Manager – Employee Benefits

Department : Service Operations

FLSA Status : Exempt

Location : In office required – Miami, FL or Dallas, TX

Reports to : VP of Service Operations

Why Supersure?

Supersure is where benefits careers get leveled up. We’re not just “brokers” – we’re tech-powered, mission-driven partners who deliver enterprise-level service at SMB scale. Our Account Managers are the client’s benefits champion, equipped with tools, data, and support that make “spreadsheet chaos” a thing of the past. If you want to be the reason clients stay, grow, and refer their friends, this is your moment.

Our advantage lies in our blend of AI-powered technology and human expertise, enabling a seamless, omnichannel experience for SMB clients and their employees. We’re giving producers and servicing staff the tools to thrive. We prioritize quality, affordability, simplicity, and value – not just in our products, but in how we operate and in the individuals we hire.

This isn’t business as usual – and we’re looking for people who are ready to build something different.

What You’ll Do

  • Client Relationship Champion : Manage a portfolio of SMB clients, ensuring their group health, dental, vision, life, disability, and voluntary benefits programs are always optimized and compliant.
  • Renewal & Open Enrollment Guru : Lead annual renewals and open enrollment with a “never auto-renew” mindset.
  • Benefits Problem Solver : Address day-to-day service needs – eligibility, claims, billing, compliance, and employee questions – with empathy, speed, and accuracy.
  • Education & Engagement Leader : Make benefits understandable and valuable for both employers and employees. Deliver engaging communications, education sessions, and ongoing support.
  • Compliance Navigator : Stay ahead of ACA, ERISA, COBRA, and regulatory changes – help clients avoid surprises and stay audit-ready.
  • Team Collaborator : Partner with Placement, Producers, and Tech teams to deliver seamless onboarding, cross-sell, and retention strategies.

What Makes Supersure Different?

  • No More “Spreadsheet Olympics” : Our platform automates the grind – so you focus on strategy, client impact, and creative solutions.
  • Omnichannel Service : Meet clients where they are – online, in-person, or hybrid. You’re empowered to deliver your best work, your way.
  • Culture of Growth : We invest in your development, reward innovation, and share success through profit sharing and best-in-class benefits.
  • Mission-Driven : We’re here to make insurance and benefits work for SMBs – no “gotcha” clauses, no hidden fees, just real value.
  • Rewards & Perks : Competitive base, exceptional benefits, PTO, and performance-driven financial incentives. We win together.

    • Who Thrives Here?

  • Benefits service pros who want to be more than “spreadsheet jockeys” – you want to drive real change.
  • People who love learning, collaborating, and making complex things simple for clients.
  • Tech-savvy, detail-oriented minds who see automation as a superpower, not a threat.
  • Team players who want to help build the best benefits service team in the industry.

    • Minimum Qualifications

  • 2+ years of employee benefits account management or client service experience (agency, carrier, or TPA).
  • Strong knowledge of group health, dental, vision, life, disability, and voluntary benefits.
  • Experience with benefits administration platforms (Employee Navigator, Ease, PlanSource, etc.) and digital quoting tools.
  • Understanding of ACA, ERISA, COBRA, and compliance requirements.
  • Life & Health license required (or ability to obtain quickly).
  • Must be based in Miami, FL area and able to work in-office in downtown Miami (Wells Fargo tower) or be based in Dallas, TX area and able to work in-office in the North Dallas area.

    • Preferred Qualifications

  • Certified Insurance Counselor (CIC) designation or other industry certifications.
  • Experience working in a fast-paced, growth-focused agency environment.

    • Key Competencies

  • Service-oriented with a focus on building lasting client relationships
  • Technologically savvy and eager to use modern tools to enhance service delivery
  • Organized, detail-oriented, and capable of independent prioritization
  • Collaborative team player with high accountability
  • Strong interpersonal and problem-solving skills

    • Decision-Making & Judgment

  • Determining when to escalate a client or carrier issue to leadership or legal / compliance.
  • Identifying appropriate carriers for remarketing or alternative placement.
  • Managing prioritization of service requests and daily workflow.
  • Selecting appropriate technology tools or resources to serve client needs.
  • Determining communication cadence and follow-up schedule to maximize retention.

    • Desired Outcomes for Success

    To be successful in this role, the Account Manager should consistently achieve the following outcomes :

    Client Retention & Satisfaction

  • Maintain a client retention rate of 95%+ across assigned book of business.
  • Achieve high client satisfaction scores through proactive service, responsiveness, and strategic support.

    • Renewal & Coverage Optimization

  • Complete all renewals on time with thorough coverage reviews and strategic recommendations.
  • Identify and execute cross-sell or upsell opportunities that enhance client protection and value.

    • Operational Excellence

  • Maintain 100% compliance with documentation standards in Applied Epic.
  • Resolve service issues within established SLAs and escalate appropriately when needed.

    • Carrier & Partner Collaboration

  • Build strong relationships with carrier partners to ensure favorable terms and timely issue resolution.
  • Support Sales Agents with insights and service that contribute to new business growth and retention.

    • Process Improvement & Innovation

  • Contribute ideas and feedback that improve workflows, client experience, or team efficiency.
  • Demonstrate consistent use of technology tools to streamline communication and service delivery.

    • Ready to Be the Reason Clients Rave?

    If you’re looking for a place where your work matters, your ideas shape the future, and your career can grow as fast as you want – Supersure is calling. Don’t just get a job. Get a seat at the table where the future of insurance and benefits is being built.

    Apply now and experience what it’s like to be on the inside of the industry’s most exciting transformation.

    [job_alerts.create_a_job]

    Account Manager • Miami, FL, United States

    [internal_linking.similar_jobs]
    Regional Account Manager - South Florida

    Regional Account Manager - South Florida

    Behr Process Corporation • Miami, FL, United States
    [job_card.full_time]
    The Regional Account Manager Representative (RAM) is responsible for identifying, developing and enhancing both new and existing strategic regional accounts for Behr / Kilz products and services to t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Manager - Employee Benefits I (Miami)

    Account Manager - Employee Benefits I (Miami)

    Supersure • Miami, FL, US
    [job_card.part_time]
    Account Manager Employee Benefits.In office required Miami, FL or Dallas, TX.Supersure is where benefits careers get leveled up. Were not just brokers were tech-powered, mission-driven partners w...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted]
    Patient Account Representative II - FT

    Patient Account Representative II - FT

    Larkin Community Hospital • Miami, FL, US
    [job_card.full_time]
    Under the direction of the Business Office Director, the Patient Account Rep II will act as a trusted advisor and educator on healthcare related inquiries, including but not limited to billing, pay...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Wealth Management Associate - Retirement Benefits Group

    Wealth Management Associate - Retirement Benefits Group

    Equitable Advisors • Miami, FL, US
    [job_card.full_time]
    Join Equitable Advisors : A Pathway to Possibilities and Positive Impact • •.Are you ready to make a real difference in people's lives while carving out your unique career path? At Equitable Advis...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Commercial Lines Account Manager (Miami)

    Commercial Lines Account Manager (Miami)

    Supersure • Miami, FL, US
    [job_card.part_time]
    Account Manager Commercial Insurance.Supersure is where insurance careers get supercharged.Were not just another agency were the scientific revolution in SMB insurance, powered by technology, dat...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted]
    Commercial Lines Account Manager

    Commercial Lines Account Manager

    Supersure • Miami, FL, US
    [job_card.full_time]
    Account Manager – Commercial Insurance.In office required – Miami, FL.Supersure is where insurance careers get supercharged. We’re not just another agency – we’re the s...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Wealth Management Associate – Retirement Benefits Group

    Wealth Management Associate – Retirement Benefits Group

    Equitable Advisors • Miami, FL, United States
    [job_card.full_time]
    Join Equitable Advisors : A Pathway to Possibilities and Positive Impact • •.Are you ready to make a real difference in people's lives while carving out your unique career path? At Equitable Advisors,...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Employee Benefits Account Manager | Group Benefits

    Employee Benefits Account Manager | Group Benefits

    APR • Miami, FL, US
    [job_card.full_time]
    Employee Benefits Account Manager.Salary : $75,000 – $90,000 + Benefits.Employee Benefits Account Manager.This role is ideal for a professional with a proven track record in managing small (2&...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Territory Account Manager

    Territory Account Manager

    Syneos Health / inVentiv Health Commercial LLC • Miami, FL, United States
    [job_card.full_time]
    You have what it takes : a competitive drive coupled with exceptional sales ability.In this role, you will be an integral part of a sales team developing and managing an assigned territory.You will ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Associate Account Manager, Employee Benefits - Miami, FL

    Senior Associate Account Manager, Employee Benefits - Miami, FL

    World Insurance Associates, LLC. • Miami, FL, US
    [job_card.full_time]
    World Insurance is one of the fastest-growing insurance brokerage firms in the United States offering top products and services from major providers, combined with attentive service from local agen...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Account Manager - Employee Benefits I

    Account Manager - Employee Benefits I

    Supersure • Miami, FL, US
    [job_card.full_time]
    Account Manager – Employee Benefits.In office required – Miami, FL or Dallas, TX.Supersure is where benefits careers get leveled up. We’re not just “brokers” – we...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Account Manager

    Account Manager

    Meltwater • Miami, FL, United States
    [job_card.full_time]
    Are you an attentive Account Manager with experience in serving SaaS customers? We're actively seeking professionals like yourself to join our dynamic team and take charge of managing, renewing, an...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Psychiatry Account Manager - Miami North, FL

    Psychiatry Account Manager - Miami North, FL

    Lundbeck • Miami, FL, United States
    [job_card.full_time]
    Territory : Miami North, FL - Psychiatry.Target city for territory is Miami - will consider candidates who live within 40 miles of territory boundaries with access to a major airport.Territory bound...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Allstate Insurance Agency Account Representative

    Allstate Insurance Agency Account Representative

    Allstate - Bravo Insurance Group • Miami, FL, US
    [job_card.full_time]
    Allstate Insurance Agency in Miami.We are expanding and have an opening for a sales representative to join our award winning team at. We are excited with the opportunity to maintain our momentum and...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr Account Manager

    Sr Account Manager

    Bloom Partners Talent Solutions • Miami, FL, US
    [job_card.full_time]
    Job Title : Senior Account Manager.Commercial Landscape Maintenance Company.Represented by Bloom Talent Solutions.Bloom Talent Solutions is seeking a. Miami, FL, with a focus on managing roadside lan...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Account Manager - SE Region

    Senior Account Manager - SE Region

    Case Paper Co Inc • Miami, FL, US
    [job_card.full_time]
    Case Paper is one of the largest paper and paperboard distributors in the United States and operates in regions across the country. Our products are used in things we see in everyday life, from gree...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Account Executive

    Account Executive

    Syneos Health / inVentiv Health Commercial LLC • Miami, FL, United States
    [job_card.full_time]
    As an Account Executive, you'll play a pivotal role in helping physicians adopt groundbreaking technology that redefines heart health diagnostics. You will be responsible for prospecting, building r...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director, Retail Account Development- Miami, FL (Onsite)

    Director, Retail Account Development- Miami, FL (Onsite)

    Loud and Live Inc • Miami, FL, US
    [job_card.full_time]
    This is an onsite role based out of our office in Miami, FL.This is not a remote or hybrid opportunity.Loud And Live is an award-winning, full-service marketing, events and entertainment company th...[show_more]
    [last_updated.last_updated_30] • [promoted]