Warranty Underwriter / Account Manager

Warranty Underwriter / Account Manager

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Position Summary

The Warranty Underwriter / Account Manager is responsible for managing a portfolio of warranty clients to achieve revenue, profitability, program development, and growth goals. In this role you will use technical, sales and analytical skills to provide insurance solutions that help CNA's customers manage risk and grow profitably while also working collaboratively with the Warranty team to evaluate and implement new programs.

The open position will ideally be located in Chicago, but open to other US locations for the right candidate. Must be able to travel 15- 25% of time.

Essential Duties & Responsibilities Includes the Following :

Develops and maintains relationships with existing key clients and partners including distribution partners, third party administrators, manufacturers and retailers

Responsible for all aspects of assigned account portfolio including account execution and results, cultivating new and existing client and broker relationships, and renewal negotiations

Ownership of key client account related operational processes

Drives new opportunities for organic growth of third-party administrator and client partner accounts by analyzing new product and retailer opportunities and their associated underwriting criteria, assessing risk, and collaborating with technical underwriting and actuarial team members on recommendations and analyses

Proactively identifies cross-sell opportunities and partners with other business units to deliver comprehensive insurance solutions for the customer

Liaison with marketing and corporate communications team to effectively develop and execute the business unit's strategy for external marketing and communications

Demonstrates technical underwriting skills through strategic, thorough account reviews and file documentation

Prepares and analyzes information on adverse underwriting results, rate changes, and other underwriting criteria that impact client portfolio performance

Reporting Relationship

Director

Skills, Knowledge, & Abilities

Strong analytic, decision making and leadership skills

Ability to effectively interact and communicate with all levels of external and / or internal business partners within scope of responsibility, team and / or matrix environment

Adept at cultivating strong relationships with client base

Ability to uncover customer needs, position specific solutions, handle objections and implement changes

Proficiency to identify, analyze and solve problems as well as the ability to learn rapidly, adapt quickly to change, exercise influence, and manage and prioritize multiple concurrent projects

Excellent oral and written communication skills

Proven organizational, negotiation and project management skills

Strong collaboration, coaching, and mentoring skills

Education & Experience

Bachelor's degree or equivalent.

5+ years of Warranty related experience strongly preferred

CPCU certification preferred, but not required