Student Services Specialist

Compensation Type : Hourly

Compensation : $19.92

Job Summary

The Student Services Specialist supports new and continuing students, providing a seamless transition throughout the enrollment process. This role offers guidance to students on the Columbus Campus regarding financial aid, records, registration, student ID cards, Ohio residency for tuition purposes, and all online student services functions. The Specialist generally assists students in-person, but also serves students over the phone, via email, and through chat. This position communicates with other student services areas to facilitate the consistent delivery of information and services, referring students to other departments and resources as appropriate.

ESSENTIAL JOB FUNCTIONS

Student Support

• Works closely with students throughout the admission and enrollment process. Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat. Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine best course of action.
• Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process.
• Provides computer navigation support to students utilizing self-service student portal and other electronic tools.
• Supports students in self-serve processing of course drop / adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.
• Helps with workshops and explains College admission processes, enrollment steps, and ongoing student service requirements.
• Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources.
• Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.

Customer Service

Clerical

Culture of Respect

Additional Duties & Responsibilities :

MINIMUM EDUCATION AND EXPERIENCE REQUIRED :

Full Time / Part Time :

Full time

Union (If Applicable) :

Scheduled Hours :

40

Additional Information

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