IT Helpdesk Support Specialist

A company is looking for a Remote IT Live Helpdesk Support Representative.

Key Responsibilities

Manage and support IT production systems and services for end users

Drive incident, issue, and outage management, including investigation and restoration activities

Provide exceptional technical support by promptly addressing user inquiries and resolving issues

Required Qualifications

Minimum 1 year of live Help Desk call experience

Bachelor's degree preferred; Associate's degree may be considered

Ability to work remotely and reside within 30 minutes of San Antonio, TX

Exposure to Help Desk ticketing systems (e.g., ServiceNow, Jira Service Management)

Exposure to remote communication tools (e.g., Microsoft Teams, Outlook)