Customer Service Assistant

Welcome to Percepta House, where innovation meets impact in the dynamic world of marketing. As a leading marketing firm, we pride ourselves on delivering strategic solutions that transcend boundaries and elevate brands to new heights.

Position Overview:

We are seeking a dependable and professional Customer Service Assistant to join our team in Cincinnati. This role supports daily client interactions, assists with inquiries, provides information about our services, and helps maintain a positive and efficient experience for all visitors and customers. The ideal candidate is organized, friendly, detail-oriented, and committed to delivering excellent service.

Responsibilities

• Provide friendly and timely assistance to clients, visitors, and callers.
• Handle incoming phone calls, emails, and messages, directing them to the appropriate departments.
• Assist with scheduling appointments, meetings, and client services.
• Process customer forms, documentation, and service requests accurately.
• Maintain updated records and ensure all information is entered correctly into company systems.
• Support the office team with general administrative tasks as needed.
• Resolve basic customer concerns or escalate issues to management when necessary.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic proficiency with computers and office software (email, scheduling, data entry).
• Reliable, punctual, and able to work well independently and as part of a team.

Benefits

• Weekly pay
• Opportunities for growth and advancement within the company
• Paid training
• Supportive and team-oriented work environment
• Consistent scheduling with a stable workload
• Employee assistance and support from management