Quality Control Specialist - Chicago

Job Description

Job Description

Build Your Career. Elevate the Customer Experience. Make an Impact.

At Advocate Construction, our associates have the opportunity to grow both personally and professionally while contributing to a fast-moving, people-focused organization. Every team member plays a role in delivering an experience that exceeds expectations — for our customers and for each other.

We're seeking a driven, technically skilled Quality Control Specialist to join our team. This role is the frontline presence of our Construction Department, ensuring work is completed to standard, customer concerns are addressed quickly, and communication flows seamlessly between the field and our internal teams.

If you take pride in craftsmanship, thrive in problem-solving, and enjoy interacting directly with customers, this position offers the autonomy, responsibility, and impact you're looking for.

Key Responsibilities Customer-Facing Duties

• Visit job sites where customers require in-person interaction with a construction representative.
• Represent the construction department when requested by Sales or other teams to be the "face of construction" on-site.
• Conduct job site investigations when there are construction issues that cannot be resolved without on-site assessment.
• Diagnose problems and help identify appropriate corrective actions.
• Self-perform fixes when you're capable of resolving the problem.
• Collaborate with Customer Success, Construction, Sales, or Leadership teams to respond to escalated or unclear issues.

Repair & Documentation

Clear, actionable instructions for the contractor.

Internal Collaboration

Field Ownership & Accountability

What We're Looking For

Requirements :

The Benefits :

Advocate Construction is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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