Talent.com
IT Desktop Support
IT Desktop SupportAxiom Technologies • Cherokee, Missouri, United States of America
IT Desktop Support

IT Desktop Support

Axiom Technologies • Cherokee, Missouri, United States of America
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.part_time]
  • [job_card.temporary]
[job_card.job_description]

Axiom Technologies  is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .

The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities :

Technical Support :

  • Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware / software.
  • Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications.
  • Assist with system setups, hardware deployment, and software installations.
  • Perform password resets, account unlocks, and basic user account administration.
  • Maintain documentation of technical procedures and known issues.

Dispatch & Coordination :

  • Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability.
  • Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation.
  • Follow up on open tickets to ensure resolution and customer satisfaction.
  • Escalate complex or high-priority issues to senior engineers or other IT teams as needed.
  • Track SLA compliance and keep stakeholders informed of ticket status and updates.
  • Create shift handover reports and maintain accurate logs of ongoing issues.

    • Requirements :

    Education & Experience :

  • Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • 1-2 years of hands-on experience in a desktop support or helpdesk environment.
  • Experience with dispatching or coordinating IT support is a strong plus.

    • Technical Skills :

  • Proficiency in supporting Windows and Mac OS environments.
  • Familiarity with Microsoft Active Directory, Exchange, and Office 365.
  • Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk).
  • Understanding of networking basics (TCP / IP, DNS, DHCP, VPN).

    • Preferred Certifications :

  • CompTIA A+, Network+, or Security+
  • Microsoft Certified : Modern Desktop Administrator Associate
  • ITIL Foundation (for process-oriented environments)

    • What next?

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @

    [job_alerts.create_a_job]

    Desktop Support • Cherokee, Missouri, United States of America

    [internal_linking.similar_jobs]
    IT Support Technician

    IT Support Technician

    VirtualVocations • Springfield, Missouri, United States
    [job_card.full_time]
    A company is looking for an Enterprise IT Tech I to provide remote IT support for staff and executives.Key Responsibilities Provide remote IT support, ensuring timely and effective solutions for ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Springfield Field Services Team Lead

    Springfield Field Services Team Lead

    HDR, Inc. • Springfield, MO, United States
    [job_card.full_time]
    At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and n...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Portfolio Support Technician

    Portfolio Support Technician

    HRM • Springfield, MO, United States
    [job_card.full_time]
    We are looking for a friendly and organized individual who is interested in joining an innovative, growing company! We are an Affordable Housing Management Company with a portfolio of over fifty ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    CDL A Truck Driver - No Touch Freight

    CDL A Truck Driver - No Touch Freight

    American Central Transport • Branson, MO, United States
    [job_card.full_time]
    Choose your home time, run no-touch freight, get paid for practical miles.All equipment 2022 or newer; including 100 new ‘25 tractors. At American Central Transport, we don't just offer driving jobs...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Resource Services Specialist

    Resource Services Specialist

    Jordan Valley Community Health Center • Springfield, MO, United States
    [job_card.full_time]
    Apply Job Type Full-time Description About Jordan Valley Community Health Center : Jordan Valley Community Health Center (JVCHC) is a mission-driven organization dedicated to improving the heal...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Drive with DoorDash - Flexible Schedule

    Drive with DoorDash - Flexible Schedule

    DoorDash • Branson, MO, United States
    [job_card.full_time] +1
    Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    DoorDash Shopper - Delivery Driver

    DoorDash Shopper - Delivery Driver

    DoorDash • Branson, MO, United States
    [job_card.full_time] +1
    Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shopper you ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Specialist (Evenings & Weekends)

    Side Hustle Specialist (Evenings & Weekends)

    Finance Buzz • Nixa, Missouri, US
    [job_card.full_time] +1
    We’re seeking dependable individuals who want to build a side income alongside their full-time work.This role offers flexible tasks you can perform outside your regular job hours.You’ll be given st...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel CT Tech Job in Nixa, MO - $13,536 per Month (2 Years Experience Needed)

    Travel CT Tech Job in Nixa, MO - $13,536 per Month (2 Years Experience Needed)

    Vetted Health • Nixa, MO, US
    [job_card.full_time]
    Vetted is seeking a CT Tech for a travel job in Nixa, Missouri.Must have 2+ years of experience.This contract pays approximately $13,536 / month gross. Contract length : 14 weeks Shift length : 8 hour s...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    IT Support Specialist

    IT Support Specialist

    VirtualVocations • Springfield, Missouri, United States
    [job_card.full_time]
    A company is looking for an IT Support Specialist to provide technical support and assistance to internal staff.Key Responsibilities Respond to IT support requests via phone, chat, or remote supp...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Teller I

    Teller I

    Great Southern Bank • Branson, MO, United States
    [job_card.full_time]
    Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. We celebrate and value differences in age,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Crisis Specialist II

    Crisis Specialist II

    Burrell Behavioral Health • Springfield, MO, United States
    [job_card.full_time]
    Job Description : Job Title : Crisis Specialist II Location : Springfield, Missouri Department : Crisis Services Employment Type : PRN Job Summary : Join our compassionate and dedicated team as a C...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Work from Home - Online Product Support (Entry Level)

    Work from Home - Online Product Support (Entry Level)

    GLOCPA • Ozark, Missouri
    [filters.remote]
    [job_card.full_time]
    We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
    [last_updated.last_updated_30] • [promoted]
    Managing Director, System Operations

    Managing Director, System Operations

    Ajulia Executive Search • Nixa, Missouri, United States
    [job_card.full_time] +1
    Are you ready for a new management role in the power industry? This opportunity as a Managing Director offers a competitive salary plus an excellent benefits package including medical insurance, de...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Desk / Client Support - Supervisor, IT Service Desk

    Service Desk / Client Support - Supervisor, IT Service Desk

    American Indemnity • Springfield, MO, United States
    [job_card.full_time]
    Now Hiring : IT Service Desk Supervisor.Alternate Location (if local) : .IT Services | Type : Full-Time | On-site.Are you a tech-savvy leader ready to take your career to the next level? We're seeking ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Transporter - Branson Flex Team - Evening Shift

    Transporter - Branson Flex Team - Evening Shift

    Skaggs Community Hospital Association • Branson, MO
    [job_card.full_time]
    Under the direct supervision of the Director or designee performs those duties directly involved with the transport of patients to and from departments / units throughout the hospital.Interacts wit...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel CT Tech Job in Branson, MO - $13,084 per Month (2 Years Experience Needed)

    Travel CT Tech Job in Branson, MO - $13,084 per Month (2 Years Experience Needed)

    Vetted Health • Branson, MO, US
    [job_card.full_time]
    Vetted is seeking a CT Tech for a travel job in Branson, Missouri.Must have 2+ years of experience.This contract pays approximately $13,084 / month gross. Contract length : 14 weeks Shift length : 8 hou...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Tech - IR Tech

    Tech - IR Tech

    Mercy Hospital Springfield • Springfield, MO, United States
    [job_card.full_time]
    Interventional Radiology (IR) Technologist.IR Technologists work closely with interventional radiologists and other medical professionals to perform procedures that can treat diseases, blockages, a...[show_more]
    [last_updated.last_updated_30] • [promoted]