Customer Service Rep

We are an Equal Opportunity Employer Our company is looking for a friendly and goal-driven individual with a passion to help PEOPLE! This position is expected to provide excellent service to our customers, accounts, and vendors interested in our company.

What is ICM Corporation (www.catalog-sales.com)? UVP is a steadily growing e-commerce/catalog-marketing, distribution, and manufacturing company with eight different divisions. We have been in business for more than two decades and are working to continually grow that number! ICM Corp. is based in South Milwaukee and is only a 20-minute drive from UW-Milwaukee, or, 12 minutes from Miller Park!

What can we offer you?

• Full Benefits Package which includes, but is not limited to, Medical, Dental, Life, STD/LTD & Vision Insurance, Paid Time Off, and Paid Holidays (FT)
• Company-sponsored 401(k) plan (PT/FT)
• Flexible Work Hours and Schedule
• We know your education and/or family should come first!
• Friendly, Helpful, and Open Company Culture
• Personal and Professional Growth Strongly Encouraged
• All managers have an Open-Door Policy
• Cross-Training
• Medium-Sized Business ran with a Small-Size Mentality

General Duties:

• Outgoing calls to potential customers
• Deal directly with customers either by telephone or electronically
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications, building relationships with potential customers
• Set up new customer accounts
• Process orders, forms, applications, and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments, and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process