Customer Success Manager ($100k OTE)

Customer Success Manager

Soraban is a fast-growing, Series Afunded B2B startup with double-digit ARR growth every month. Our mission is to equip accounting firms with cutting-edge solutions that optimize their information intake processes. Through continuous innovation and integrity, we aim to modernize the accounting fieldmaking it more customer-centric and enhancing the lives of accountants and their clients.

With our customer base rapidly expanding, we're looking for a Customer Success Manager who will play a pivotal role in ensuring our customers achieve long-term success with Soraban.

Location : Tempe, Arizona (Hybrid 34 in office till November 1st), 5 Days / week required after Nov 1st.

Role Overview

As a Customer Success Manager, you will manage a portfolio of customer accounts, driving retention, satisfaction, and growth. You'll work closely with our customers to help them realize the full value of Soraban, while also identifying upsell and cross-sell opportunities to support their evolving needs. You will also take ownership of onboarding new customers, ensuring a smooth transition into Soraban and building your own book of business from the ground up. This role requires heavy involvement in cross-team collaboration with Sales, Support, Product, and Development to deliver seamless experiences. It is a hands-on role that demands adaptability, strong communication, and a passion for customer success in a fast-paced startup environment.

What You'll Do

• Own a portfolio of customer accounts, maintaining high levels of retention while driving strong product engagement and adoption.
• Build trusted relationships with customers, conducting regular check-ins and Bi-Annual Business Reviews (BBRs).
• Onboard new customers, ensuring a smooth transition into Soraban and building your own book of business.
• Serve as the primary advocate for your customers, addressing issues quickly and effectively within SLA (1 business day turnaround).
• Collaborate closely with Sales, Support, Product, and Development teams to deliver seamless customer experiences.
• Stay up to date on Soraban's product features, internal tools, and industry best practices.
• Contribute to process improvements and share knowledge across the Customer Success team.

Who We're Looking For

Personality & Capabilities

Requirements

Bonus Points If You :

Compensation & Benefits

As an early team member at a Series A company, you'll have outsized growth, impact, and career progression opportunities.

Perks & Benefits

Key Objectives

Maintain a high level of customer retention across assigned accounts.

Successfully onboard new customers, ensuring a smooth handoff from Sales.

Deliver consistently high levels of customer satisfaction in all interactions.

Proactively monitor customer health scores and usage metrics.

Capture, synthesize, and share customer feedback with Product and Development teams.

Respond to all customer communications within SLA (1 business day).

Partner with Sales, Support, Product, and Development teams to ensure seamless customer experiences.

Why Soraban?

Apply now and help shape the future of accounting with Soraban!