Parts Counter Specialist

Responsibilities :

Our Construction Equipment Group is currently seeking a full-time Parts Counter Specialist for our Jacksonville, FL branch. The primary responsibilities of the position consist of, but are not limited to :

Ability to identify customer needs and present products effectively to close sales

Handles inbound parts inquiries from customers and service departments

Understanding product features, benefits, and specifications to answer customer questions accurately.

Researches and enters orders through our authorized vendor portals

Assists customers and / or technicians with locating and providing the correct part(s)

Ensure all paperwork related to deliveries are complete and correct

Establish new customer accounts, developing strong and productive customer relationships

Direct ship parts to customer or coordinate parts pickup

Research and advice technicians of parts and other status

Check order accuracy before each delivery

Maintain department order and cleanliness

Assist in physical inventory counts

Incorporate Alta's Guiding Principles into daily activities

Performs other duties as assigned

Meet and exceed strategic goals for the department

Consistent, regular, and reliable attendance including being ready for work at the designated start time

Qualifications :

A minimum of one year experience in similar sales position in heavy machinery, truck or diesel engine industry selling parts or related products

Will consider equivalent work experience in lieu of educational qualifications

High school diploma / college diploma

High level of accuracy

Must be able to interface with customers in a professional and courteous manner

ability to (cross / up) sell products and services

Computer programs - Epicor / Silk systems, shipping software such as UPS Worldwide and FedEx, proficiency with Microsoft office suite (excel, word) i.e.

Language Skills - Excellent oral and written communication skills, with emphasis on phone and in person skills

Ability to perform multiple tasks while maintain a sense of urgency

Excellent problem solving and organizational skills; ability to think outside of the box

Detail oriented and thorough

Able to work in a team environment

Physical Demands / Work Environment :

Physical / Sensory Functions : Regularly will use hands; Frequently will stand, walk, sit, reach with hands and arms, talk / hear; Occasionally will climb or balance, stoop, kneel, crouch or crawl.

Vision : To see both close and at a distance, depth perception, ability to adjust focus and see color

Lift and / or Move Functions : Regularly will lift to 10 pounds; Frequently will lift from 11 to 25 pounds; Occasionally will lift 26 to 100+ pounds

Work Environment : Occasionally will work near moving mechanical parts, outdoor weather conditions

May involve sitting for extended periods and interacting with a high volume of customers