Mental Health SpecialistTandym • USA, New York, Blauvelt

Mental Health Specialist

Tandym • USA, New York, Blauvelt

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A healthcare facility in New York, located in Rockland County, is actively seeking a Mental Health Specialist to become a part of their Behavioral Health Crisis Call Center team.

About the Opportunity :

Shift : Afternoons / Evenings
Schedule : Monday to Friday
Hours : 3pm to 11pm (3 5 hours per week with a 1-hour unpaid lunch)
Setting : Outpatient Call Center

Responsibilities :

Answer crisis helpline to provide empathetic support to individuals experiencing behavioral health challenges

Conduct initial screenings and risk assessments to determine callers' needs, including suicidal ideation, substance use, or other crises

De-escalate crisis situations and provide safety planning when necessary

Connect callers with appropriate community resources, mental health services, and behavioral health programs

Provide referrals to therapists, support groups, and crisis intervention services

Follow up to ensure continuity of care and effective service utilization

Maintain accurate and confidential records of all interactions in compliance with organizational and legal standards

Educate callers on coping strategies, mental health literacy, and available community support

Advocate for clients' needs to ensure equitable access to services

Qualifications :

Master's Degree in Social Work or Mental Health Counseling;

New York State LMSW or LMHC

2+ years of experience in Behavioral Health, Crisis Intervention, and / or Social Work settings

In-depth knowledge of a diverse network of medical and behavioral health care organizations, including substance use disorders, treatment services, education and employment services, and non-traditional community support groups.

Proficiency in using Microsoft Office Suite, electronic health record (EHR) systems and call management software.

Experience working directly with people from diverse Racial, Ethnic and Socioeconomic backgrounds

Desired Skills :

Knowledge of OMH, OPWDD, and OSAS eligibility standards for services

Experience working in Call Centers or Telehealth settings

A solid clinical background in assessment, Substance Use, Crisis, and other Behavioral Health field

Knowledge of techniques for identifying and preventing potentially violent behavior, including Crisis Management techniques

Knowledgeable about Federal, State, and Local laws and regulations governing Substance Abuse Treatment programs

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Mental Health Specialist • USA, New York, Blauvelt

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